Transactional Fraud Investigator

**Job Description**:
Be part of BankservAfrica’s Transactional Fraud Mitigation - Fraud and Risk Management team. For almost five decades, BankservAfrica has provided critical interbank payments infrastructure to the South African banking sector, and through it, to the people and businesses of South Africa. As an organisation, we are passionately focused and responsive to our customers’ evolving needs. We’re future-focused, insightful and innovative experts who influence positive change.

We believe in building trust through excellent delivery and are responsive partners who facilitate cross-border-industry collaboration toward a sustainable community and purpose. In recent years, there have been exciting and rapid changes in the financial services sector. As the South African economy digitalises, the payment systems that underpin South Africa’s financial ecosystem has also undergone profound change through its Modernisation Programme, in particular, the Rapid Payments Programme. This service will strengthen the South African economy and support financial inclusion.

Due to our position in payments and financial services, we require the exercise of unconditional honesty and transparency on the part of the employee in respect of their duties and obligations at BankservAfrica. Your in-depth understanding and demonstrated knowledge of the banking and payments industry, the fraud landscape and use of data analytics for counter fraud controls and measures will be key to assisting the transactional fraud mitigation and data science team with detection criteria, to mitigate and build relevant use cases against and to be reported upon at a regulatory, industry and customer level. You will be able to draw logical conclusions and sound inferences, have an engaging personality, be professional in all forms of communication and have the ability to draft and clearly present fraud use cases in different formats and at different forums, as and when required. You enjoy working independently, are confident, can work under pressure and when needed, with a sense of urgency.

Reporting to the Fraud and Risk Operational Manager, the role will require in-depth and detailed investigation(s) of potential fraudulent and or illegal payments processed interbank, across multiple payment rails. You will focus on detecting and confirming current modi operandi, patterns and trends with relevant stakeholder(s) while putting your analytical skills to work by examining the data, situation(s) and issues to identify escalation, movement and emerging fraud trends with the objective of assisting the data science team build the most relevant and high performing rule sets, proactively, at a network level.

**You will engage with the following stakeholders**:

- Internal: Customer Value Management Teams (Electronic Payments Product Owners, Card and RPP, Customer Account Management Portfolio Team, Cognition (Data Analytics), Service Desk and Marketing
- External: BankservAfrica Customer and Regulators

**Your role responsibility will be**:

- Fraud and Transactional Risk Management
- Understand the nature of fraudulent or risky transactions and contribute to the development of rule design and use cases in conjunction with the TFM Data Science Team
- Drive the investigation into and conduct linkage analysis of transactional data for pattern and trend identification for industry reporting, Customer engagements and extension of services
- Contribute to the continuous evolution, relevance and development of transactional fraud investigations and use cases across multiple payment rails
- Contribute to the development of potential transactional risk investigation processes and use cases for Southern Africa

**Operational Processes**
- Define workflow and process for functional execution of service - internal
- Draft fraud investigation service framework and delivery process for Customer consumption
- Draft data process and security policy for functional delivery, internally and externally
- Ensure registering and tracking of transactional fraud investigation projects on relevant service and tracking systems
- Draft standard fraud typology and modi operandi handbook
- Scope fraud typology training and draft content and material for consumption

**Monthly Reporting**
- Design statistical comparative typology tracking and reporting
- Submit monthly reporting on potential fraud use cases under investigation
- Submit detailed monthly confirmed fraud use cases for submission in industry, management and bank reporting
- Develop on-line publishing book of work schedule, associated content and design

**The position requires**
- An excellent knowledge of transactional fraud modi operandi and trends,
- An excellent knowledge of fraud investigation workflows within the electronic payments space that includes all payment streams including debit orders.
- An in-depth understanding and experience on how to analyse large transactional data sets to extract poten