Fraud Investigations Manager

1 week ago


Johannesburg, South Africa FirstRand Full time

Job Description

To develop and implement fraud detection and prevention strategies and practices by using fraud trend insights within the fraud community to effectively and proactively detect fraud incidents

Manage team resources by providing clarity and direction in the interpretation of fraud prevention and detection practices to reduce further losses
- Manage costs within approved budget and timely submit required financial documents
- Manage investigation team activities in line with applicable standards and laws to maximize recoveries for the Bank
- Lead participation in specialist practice forums to share information and insights across the business
- Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Evaluate the efficiency and effectiveness of delivery in fraud investigations, managing criminal case of various complexities from minor infringements to major fraud cases
- Share and impart knowledge of FNB fraud prevention and intervention practices to team members through relevant forms of delivery

Qualifications and skills
- Degree/Diploma/Certification in banking/commerce
- 5- 7 years or more relevant experience

Job Details

05/12/24



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