Business Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
- Hybrid Work Model
- Job Description
- Business Manager - Gauteng Region
- Great opportunity to grow your career with a Global Industry Leader_
- Position Purpose
- The Retail industry is a market segment CHEP is targeting to deliver the growth required to meet future growth objectives within SSA.
CHEP’s focus on the Retail industry with its product and service offering necessitates the implementation of a Retail service structure to support the new and existing business secured in this industry.
- The Retail Business Manager will be responsible for the overall service delivery, customer support and relationship management of CHEP’s Retail customers.
- The incumbent will be required to ensure service level KPI’s are met and revenue generation from these customers is sustained and grows in accordance with the budgeted requirements.
- The Retail Business Manager will engage with customers across various functions and multiple levels within their organisations.
- The Retail Business Manager will focus on pre-determined Retail customers and Vendors/Growers within the Gauteng Region:

- To manage a portfolio of Retail customers and Vendors/Growers, implement action plans and objectives ensuring that revenue, volume, profitability, and customer service objectives are achieved.
- To initiate and lead in the development process of identified opportunities and ensure that each customer is supported at the specified standard.
- To identify opportunities for growth within both the Retailer and Vendor/Grower base and region, to ensure growth for CHEP and specifically within the Retail Division
- Responsibilities
- Customer Relations Management:

- Liaison with customer management as defined by the customer profile. Assisting in and conducting rate negotiations when and where necessary. Conducting, or where relevant, co-ordinating in conjunction with the Hire Stock Audit team and CCT, system control audits on customers identified for such audits. Provide feedback to customer senior management on control system audits, pool usage statistics, and handle business related problems. Agree and implement action plans. Entering into written correspondence with customer senior management to confirm all salient points discussed at regular meetings. Entering into discussions to resolve any disputes promptly, in a manner acceptable to both parties. Continually reselling CHEP concepts and benefits/costing, to ensure that customers fully appreciate the commercial benefits of CHEP (solution selling). Focus on reducing excessive wear and tear.
- New and existing business development by:

- Actively identifying new business opportunities in all market sectors. Ensure that relevant prospect information is obtained and conveyed to the business. Implement strategies and plans for development of new business / growth opportunities Participate, lead or support new business projects.
- Responsible for:

- Identifying opportunities in order for CHEP to pursue Last Mile or In-Store solutions and opportunities.
- Adopting a Value Chain approach with all customers in order to add value and drive efficiencies in the customers business
Understanding all the relevant business processes that are in place and adhering to these processes.
- Ensuring a detailed, in depth knowledge of the Customer business solution that is implemented.
- Adherence to CHEP SSA Business Rules and Best Practices
- DSO on all accounts in allocated portfolio
- Solution-selling of value-adding services and other solutions as developed within the Company
- Challenges
- Extensive travel required within Gauteng region
- Working autonomously or having occasional limited access to immediate manager
- Managing geographically dispersed customers with the Gauteng region
- Very analytical work requiring high attention to detail
- Cross functional and multi-level work
- High customer service delivery requirement
- Qualifications
- A Diploma is essential, and a tertiary Degree is beneficial
- Experience
- 3-5 years CHEP experience, is preferential
- Proven business and selling skills
- Strong networking skills are essential
- Skills and Knowledge
- Sales skills