Risk Surveyor

What will you do?
This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Surveyor to be based in Pietermaritzburg.
- Conducting desktop and physical surveys under the guidance of the Head surveyor. What will make you successful in this role?

The role of a surveyors is to understand all types of risks and its exposures that we write and provide a view on whether continued business is viable. This required risk surveyors to be technically skilled. The risk information provided by the surveyors allows the organisation to determine whether the risk will be treated, tolerated, terminated or transferred. This function is at the core of capabilities provided by the risk surveying team. The role of the risk surveyors translates Santam’s aspiration of being a risk management partner into action.
The surveying role is a critical function within risk services. Surveyors conduct site inspections and evaluate risks based on information provided by clients, and by desktop reviews of previous surveys and information and photographs provided by clients and brokers.
This role allows for a surveyor to work independently and under the Guidance of the Head and senior Surveyors and to assess risks according to Santam’s and National standards. The surveyor will work within the prescribed parameters of the role and the relevant Head Surveyor.
This role may have a consulting function where the surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, Technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements under the direction of the Head Surveyor.

**Survey delivery requirements**:

- Conduct surveys within the required SLA
- Achieve the agreed productivity levels
- Provide feedback on all queries received under the guidance of the Head surveyor
- Provide the appropriate advice to clients, Brokers and internal staff as required under the guidance of the head surveyor
- Understanding all the legislative requirements/Bylaws
- Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery)
- Interact with various stakeholders (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency under the guidance of the Head Surveyor

Stakeholders
Under the direction of the head surveyor perform the following:

- Engage with internal and external stake holders (Broker Distribution, Operations etc.) to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes.
- Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.
- Engage with external stakeholders (brokers) to educate/ inform, where relevant, and explain survey processes or risk reduction requirements Qualifications and Experience

Risk surveying or related experience
Matric and ideally Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification, Minimum NQF level 4
Valid driver’s licence
Computer literate on Excel, Word, Presentations, etc.
Competency at previous level and proven competence at risk surveying, with experience in retention class and exposure stipulated above.
FPA advanced courses, risk prevention strategies will be an advantage
Technical training for related risks - High Value Clients, high hazard risks, thatch, will be an advantage. Skills and Knowledge
Ability to learn and research
Ability to manage own work environment
Good analytical and problem-solving skills and abilities
Communication Skills
Understanding of basic fire hazards, firefighting, risk identification
Basic report writing
Use of MS Office 365
Use of policy information systems
Work in other regions other than base.
Capacity to operate under pressure
Self-starter
Knowledge of Underwriting and underwriting processes
Knowledge of the policy wording Competencies
Delivering results & ability to work under pressure
Relating and networking with the ability to collaborate effectively
Analysing and attention to detail
Achieving personal work goals and objectives
Learning and researching
Time management Planning and organising
Writing and reporting
Following instructions and procedures as well as client Protocols (e.g. induction, Covid 19)
Working with people
Ability to be client focused
Adhering to principles and values
About the company
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centered on our delivery of Insurance Good and Proper.