Senior Risk Surveyor

What will you do?

This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Senior Surveyor dedicated to the Privé department and to be based in Durban
Conducting desk top and physical surveys.
Review surveys & QA completed reports by all surveyors (Specific to Prive accounts ( Risk Exposures R250m and above)
What will make you successful in this role?

The role of a surveyors is to understand all types of risks and its exposures that we write and provide a view on whether continued business is viable. This required risk surveyors to be highly technically skilled.

The risk information provided by the surveyors allows the organisation to determine whether the risk will be treated, tolerated, terminated or transferred. This function is at the core of capabilities provided by the risk surveying team. The role of the risk surveyors translates Santam’s aspiration of being a risk management partner into action.
The surveying role is a critical function within risk services. Surveyors conduct site inspections and evaluate risks based on information provided by clients, and by desktop reviews of previous surveys and information and photographs provided by clients and brokers.

This role allows for a surveyor to work independently and to assess risks indicated as part of the Privé Portfolio of business according to Santam’s and National standards. This position may have a supervisory function in that it may need to oversee the surveyors in the risk survey setting, and provide on the job training, and do quality reviews of the work submitted. The surveyor will work within the prescribed parameters of the role and the relevant Head surveyor.

This role may have a consulting function where the surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, Technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements.

**Leadership/People Management**:
Mentor Surveyors to provide improved survey reports and upskilling staff in the understanding of the various risks and legislation and standards.
Closely collaborate with Property Underwriting Specialist to continuously improve Santam’s surveying capability.
Ensure service excellence in all survey interactions for all team members

**Survey delivery requirements**:
Conduct surveys within the required SLA
Achieve the agreed productivity levels
Provide feedback and corrections to supervised surveys
Provide feedback on all queries received
Provide the appropriate advice to clients, Brokers and internal staff as required
Review external survey report and provide feedback
Understanding all the legislative requirements/Bylaws
Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery)
Interact with various stakeholders (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency.
Provide feedback and comment on rational designs.

Stakeholders

Engage with internal and external stake holders (Broker Distribution, Operations etc.) to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes.
Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.
Engage with external stakeholders (brokers) to educate/ inform, where relevant, and explain survey processes or risk reduction requirements

General

Conduct Quality assessment and provide feedback to surveyors. Qualifications and Experience

7+years of risk surveying or related experience
Matric and ideally Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification, Minimum NQF level 4
Valid driver’s licence
Computer literate on Excel, Word, Presentations, etc.
Competency at previous level and proven competence at risk surveying with experience in retention class and exposure stipulated above.
FPA advanced courses, risk prevention strategies and technical training for related risks e.g. advanced level - High hazard risks, thatch, etc.
Mentorship and coaching ability
Skills and Knowledge

Ability to learn and research
Ability to manage own work environment
Good analytical and problem solving skills and abilities
Communication Skills
Understanding of basic fire hazards, firefighting, risk identification
Basic report writing
Use of MS Office Products
Use of policy information systems
Work in other regions
Capacity to operate under pressure
Self-starter
Knowledge of Underwriting and underwriting processes
Knowledge of the policy wording
Mentorship and coaching About the company

Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, an