Membership Assistant
6 days ago
-Introduction
Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of wellness capabilities.
Role Purpose
This temporary position is aimed at a client focused individual who is able to deliver quality outputs, whilst at the same time working effectively with people, both internally and externally, for a period of four months.
Requirements
- It is essential to be proficient in MS Office
- The incumbent must be bilingual in English and either Xhosa, Sotho or Zulu
- It would be an advantage to have business writing skills
- Experience in a client service environment would be an advantage
Duties & Responsibilities
- Follow-up on outstanding documentation to ensure that members and dependants are successfully registered
- Ensure that the scheme and employer are not unnecessarily exposed to financial risk
- Effectively resolve queries from members, employer groups, service providers and scheme within the specified SLA
- Printing and distributing membership welcome packs and cards
- Assisting with quality control initiatives within the team
Competencies
- Data capturing
- Customer-focused
- Attention to detail
- Decision making
- Problem solving
Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.
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