Sales Administrator

1 week ago

Johannesburg, South Africa Tower Group Full time

Our Client based in Kempton Park is looking for a Sales Administrator to provide an efficient sales coordination service to Production, Sales and directly to the Client

**Requirements**:
Grade 12 Certificate
At least 5 years administration experience in sales administration
3-5 Years experience within a Manufacturing, Engineering or Mining environment
Technical background

Customer Liaison:
All queries / complaints are handled to customer satisfaction
Orders, contracts and confirmations of delivery dates is confirmed and compared with the original quotation, and customer is communicated with accordingly
External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards
Import permits are expedited and obtained from the customer when necessary
Order acknowledgement within delivery date
Daily communication with customers on the progress of their orders

Job Costing:
New jobs are created as and when required
Release reports are run before closure and distributed to Manager with relevant comment for action
All invoices are received and process followed to ensure successful close of specific job
Orders on JDE are expedited to ensure delivery deadlines
Correct drawings are provided to supplier when required
Supplier liaison as and when required

General Administration:
Open Order report is completed and sent to the direct report as per set deadlines
Logging and investigation of incidents, compliments, innovations and response provided within requested period
All Customer Complaints as well as progress on resolution of those are communicated to the Manager as well as the relevant Sales Person
Commercial queries are dealt with as required
All information pertaining to the RFQ, the Quote, related documents (Technical spec sheets, drawings and part lists) and the order is captured as soon as received and sent to customer within the set time frames
Upfront invoicing and pro-forma invoicing is completed in time
Credit notes are processed as required
Contracts and fixed price agreements are loaded on JDE and renewed prior to expiry

Order Coordination:
All paperwork is completed accurately and approval is received
Order intake process, as defined by the company, is followed
All orders from the client are sent to the relevant department on the same day along with the original quotation
Critical orders and handled urgently by following the correct channels within the Division
All order delays are investigated and communicated to the customer as soon as they are raised (LDN and LO)
Urgent and breakdown orders are processed and expedited
Invoice targets (weekly) are coordinated with planners
AM, AP and C1 release reporting and coordinating
Order amendments and change of orders are facilitated

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