Guest Relations Officer

1 week ago

Cape Town, South Africa Crew Life at Sea Full time

***:**_Key Responsibilities:_**

**- **Greet guests upon arrival and provide them with a warm welcome**

**- **Assist guests with any inquiries, requests, or concerns they may have during their stay**

**- **Handle guest complaints and work towards providing a satisfactory resolution**

**- **Maintain a professional and positive attitude at all times while interacting with guests**

**- **Coordinate with other departments to ensure that all guest needs are met**

**- **Keep track of guest feedback and make recommendations for improvements to management**

**- **Plan and organize special events and activities for guests**

**- **Provide guests with information about the ship's facilities, activities, and services**

**- **Handle guest check-in and check-out processes**

**- **Ensure that all guest information is kept confidential and secure**

**- **Uphold the company's standards of service and guest satisfaction**

**_ Qualifications:_**

**- **High school diploma or equivalent**

**- **Previous customer service experience, preferably in the hospitality industry**

**- **Excellent communication and interpersonal skills**

**- **Ability to remain calm and professional in high-pressure situations**

**- **Strong problem-solving and conflict resolution skills**

**- **Knowledge of multiple languages is an asset**

**- **Willingness to work flexible hours, including evenings, weekends, and holidays**

**- **Must be able to pass a background check and obtain necessary certifications as required by the company**

**Working Place**:
**Cape Town, Western Cape, South Africa**:

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