Customer Experience Ambassador: Medical

1 week ago

Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

**Gauteng**, Centurion**

**Company Overview**:
CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.

CLC is currently hiring a Customer Experience Ambassador: Medical.

**Job Overview**:
To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant, involved parties, and ensuring that requests for assistance are attended to assist and contribute to the effective operation of a customer service orientated centre.
**Qualifications and Experience**:

- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
- Clear Criminal and ITC Records
- Computer Literacy - MS Office: Word, Excel, Outlook, and PowerPoint
- Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)
- Paramedics Assist and First Aid experience will be an added advantage

**Skills and Attributes**:

- Bilingual (Fluent in Afrikaans and English)
- Verbal reasoning
- Punctual & well groomed
- Patient
- Ability to work under pressure.
- Strong conflict resolution skills
- Excellent oral, written, and interpersonal communication skills
- Exceptional listening and analytical skills
- Strong attention to detail
- Strong knowledge of customer care processes and techniques

For more information please contact:
**Nhlanhla Ntuli

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