Learning and Development Specialist

Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier. What will you do?
- L&D Training:

- Liaising with relevant stakeholders and SMEs on training related needs
- Develop the learning programmes once PoC has been signed off. Design & develop learning programmes for instructor led training (classroom), virtual instructor led training and e-learning, as the focus on these are all different.
- Facilitate learning programmes and monitoring how effectively learning has been transferred to employees.
- Implementing Software release for Client Services, with input from the relevant L&D Consultants where needed Dependant on the scope of the changes the Learning and Development Specialist will either expedite the software release training or provide the necessary support to the designated trainer to do so.
- Implement any new legislation, or legislative changes, new products/solutions etc. as part of the L&D team
- Support:

- Formal coaching, upskilling & onboarding of new trainers as it relates to current processes and best practice.
- Knowledge Management - manage the L&D knowledge library (GPS) - update & communicate where applicable, review & improve - ensure that documents are updated timeously (i.e., improving on the current timeline of a change is requested or required
- Assist the L&D leadership team in managing and maintaining the L&D training calendar: making sure the team meets to discuss the training needs, plotting them on the training calendar and communicating the calendar to the business.

**o Coordinate L&D communication**: working in collaboration with relevant stakeholders to make sure that relevant comms drafted, sent for review and approval and sent to the relevant stakeholders.

**o Manage the training queries (designated mailbox)**: Making sure all queries received from the business are attended to within SLA.
- E-Learning:

- Instructional Design - Design learning programmes that meet the need of the business. I.e., design a storyboard or proof of concept (PoC), and get the relevant line managers to sign off on this first, before starting developing.
- Graphic Design
- Create multimedia products using a variety of software programs, primarily in Microsoft PowerPoint, Microsoft Word, and Canva.

**o Learning experience design**: implement learning experience design principles when designing and developing e-learning content.
- Projects:

- Assist and support the Learning and Development Manager with business strategic projects. This would include understanding the impacts, developing and designing the necessary training and supporting the delivery of the training. Ensure that project deliverables are within scope (on-time and within budget).
Qualifications and experience
- 8+ year’s relevant business experience and product knowledge within a LISP
- Higher Certificate in Occupational Directed Education as Training Practitioner (NQF L5)
- 5+ year’s Instructional design experience using tools such as Articulate Storyline, Vyond Animation, Canva, Moodle LMS, SAP LMS etc..
- 7+ years as an L&D consultant or Learning Facilitator.
- Project Management experience will be advantageous.
- Glacier experience would be advantageous

Qualification and Experience Degree or Diploma and the required Certification with 8 to 10 years related experience. Knowledge and Skills Training material/ workshop development Pilot training and ongoing training/presentation Assess and moderate qualifications Training material/content updates, changes and reviews Personal Attributes Plans and aligns - Contributing independently Communicates effectively - Contributing independently Decision quality - Contributing independently Interpersonal savvy - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Co