Operations Support Specialist Gi

Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier. Job Purpose
The Operations Support Specialist will be responsible for providing support to all key business processes throughout Glacier International. This includes managing the operational changes and updates within the division and the daily end user support on issues requiring specialist attention for the Client Services, Investment Admin and the Regional Sales teams.
Key Outcomes
The following outcomes will be expected to be achieved by the Operations Support Specialist focusing on operational processes in Glacier International:
Project support operational documentation changes and updates including engaging with relevant stakeholders to ensure compliance, legal and product requirements are met
Analyse and test business operations with clients’/stakeholders needs
Develop, maintain, and review processing standards to identify weaknesses and inefficiencies
Monitor that the immediate and medium-term business needs are being addressed by the operational development initiatives
Document business cases, operational requirements and help review the specifications provided by system vendors.
Project manage new development within any system and the roll out of new functionality including communication, training and support
Communicate to internal parties and system vendors on a continual basis
Develop preventative measures and document issue resolution procedures
Resolve escalated incidents and critical problem areas within operations promptly
Liaise with other teams to understand their needs and ensure they are fully informed of operational objectives, purposes, development plans in the pipeline and achievements
Keep abreast of the issue logs of all user/system issues and their resolutions
Assist system vendors during the system development
Manage all non-conformance with System vendors and ensure prompt resolution
Build on processes and procedures that follow the best practice of Glacier International
Qualifications and experience
Relevant tertiary qualification Finance, Information Systems or equivalent
2-3 years working experience in Financial Services preferably with international investment exposure
Proficient in Microsoft Office Suite and IMS administration system
Broad understanding of all systems, procedures, and processes in Glacier International
Competencies/Skills
Analytical thinking and problem solving
Collaborates
Results driven and attention to detail
Be resilient
Sound judgement
Ability to plan, schedule and organize in a systematic and orderly manner
Strong interpersonal skills, being supportive and patient with users
Excellent verbal and written communication skills
Attributes
Self-motivated
Honesty, integrity and respect
Team player
Ability to perform work under pressure and adapt to change
Resilience and Tenacity
Assertive and confident
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
Glacier is committed to excellence and striving towards Employment Equity.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.