Client Co-ordinator, Operations

3 days ago

Pretoria, South Africa Fidelity Services Group Full time

**Client Co-ordinator, Operations**

**Fidelity Cash Solutions - CashMaster, Waltloo**

**Reporting to: Customer Relations Manager, Operations**

To provide core support to the business through the development and maintenance of accurate management information and the analysis of available information.
To provide valuable insights for strategic decision-making and accurate information for day-to-day operational management.
The job holder will perform various activities i.e. extraction of data, analysis of data, repackaging of data to enable a final goal of delivering quality reports to various stakeholders.

**Minimum Requirements**:

- Matric / Grade 12 / National Senior Certificate
- Minimum five years’ experience within a manufacturing environment
- Previous customer service experience
- Understanding of accounting processes and procedures
- Strong oral and written communication skills
- Ability to work under pressure and meet targets and deadlines
- Able to work effectively in a complicated environment with mínimal management guidance/supervision
- Good analytical and problem-solving ability
- Technical understanding

**Key Responsibilities**:

- Customer SLA Adherence
- Support engagement with all external stakeholders (i.e.: vendors) to ensure successful operations of the identified cash products and solutions through adherence to customer/vendor agreements
- Support the addressing of any escalated queries and identify trends where SLA has been breached by the vendor.
- Implement initiatives following the mandate together with other identifiable value-adding activities within the allocated time frame
- Responsible for providing operational performance MIS input to enable accurate performance reporting
- All CashMaster Devices for Banks/Direct customers
- Department Monthly reporting pack

**Competencies**
- Conducting and providing input for projects and continuous improvement initiatives
- Monitor the progress of continuous improvement projects.
- Assist in coordinating projects within but not exclusive to Operations
- To ensure the highest levels of customer service is maintained
- Support the addressing of any escalated queries and identified trends where SLA has been breached
- Healthy service management, customer and business partner (FCS) relationships
- Build and maintain collaborative and cohesive relationships with all External Stakeholders

**Skills**
- Analytical
- Positive attitude
- Strong interpersonal skills
- Adaptability and flexibility
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation

**We reserve the right not to make an appointment to any advertised position.**

**Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

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