Production Support Analyst
1 week ago
Effective alignment of IT system functionality to business value drivers
- Through interaction and collaboration with Business users, to resolve production requests & incidents.
- Analyze incident reports to determine underlying causes of issues and to determine ways in which to proactively prevent their reoccurrence (User training, system enhancements, process reengineering etc.).
- Clearly document resolutions to recurring issues
- Understand business processes/workflow and system integration.
- Clearly understand the system job schedules and the interdependencies between them.
- Collaborate closely with developers, BA’s and DBA’s to determine and specify the best fit solution in line with current technology and architecture best practices.
- Roll-out of system enhancements and fixes to UAT, Production following all prescribed IT processes.
- Participate in knowledge transfer to ensure better grasp of the product and domain for both yourself and the team
**Education**
- Matric and preferably BComm in Information Systems or other high-quality tertiary education certificate, diploma or degree
**Experience**
- Minimum of 2 years of relevant experience pertaining to support and analysis, development or testing in an IT software development environment
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- La Lucia, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Product Support Analyst: 2 years (preferred)
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