Vetshop Sales Assistant
2 days ago
**_WHO ARE WE?_**
TAH Animal Hospital - South Africa's largest veterinary group, where pets have been first for more than 50 years.
**_WHAT WE NEED_**
- What will they be doing (the main purpose of the job) for/with whom in what environment?_
As a Vetshop Sales Assistant, you will enjoy the variety of tasks performed in many areas of the store. Your goal will be to cultivate new clients for our products by answering their questions and providing excellent customer service. This is a fast-paced environment, so you must be a motivated self-starter who can maintain a professional demeanour while speaking to different calibre of customers. In addition, you should have comprehensive knowledge of the business and operations.
If you are excited by the prospect of making a difference by giving support in the efficient running of the Petscafe Vetshop, as well as TAH Animal Hospital and Vetshops, then our team of experts is looking for you to join the team.
**_WHAT IS EXPECTED FROM THIS JOB?_**
- Job deliverables and main duties_
- Interactions are friendly and professional according to customer service standards.
- The customer is supported in locating the products they are looking for an alternative or complementary products are suggested as appropriate.
- Product knowledge kept up to date through reading, attending training, and discussions with representatives.
- New products, specials, and promotions highlighted.
- Monthly sales targets met.
- Customer issues and queries dealt with promptly and courteously.
- Complaints managed according to protocols.
- Vetshop displays are set up according to brand standards and guidelines.
- Promotional displays are set up correctly and visible.
- Products stored according to standards and guidelines.
- Vetshop appropriately merchandised with products.
- Required forms and documentation completed and filing kept up to date.
**_TO BE A GOOD FIT FOR THIS JOB YOU NEED_**
**_Required Education, Certifications, and Work Experience: _**
- Matric
- 1 Year Experience on Ezyvet System will be advantageous
- Minimum of 2+ years of client-facing experience.
- 3+ years of retail sales experience with exposure to stock control processes
- Computer literacy (MS Office)
**_If you can tick these, you will have an advantage: _**
- Industry exposure.
- Hills VNA Certification
**_Skills, Knowledge, Personal Qualities: _**
- Advanced verbal communication skills.
- Excellent knowledge of TAH & Vetshops services and offerings.
- Polite, friendly, and self-assured attitude.
- Skilled in multitasking and good time management.
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Veterinary Sales: 2 years (required)
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