Front Office Manager

2 weeks ago

Cape Town, South Africa The Right Company Full time

**FRONT OFFICE MANAGER - OVERBERG REGION - R25000 to R27000**

**Currently looking for an experienced FRONT OFFICE MANAGER for a stunning 5* Hotel in the Overberg Region of the Western Cape to ensure that guests receive a heart-warming welcome and coordinating all front office activities, reservations and guest services.**

Minimum Experience and Qualification Required:

- Grade 12
- Post matric hotel school qualification would be advantageous.
- 3-5 years’ experience in a five-star property
- Good knowledge of OPERA hotel management system
- Proficiency in English (oral and written)
- Good knowledge of MS Office, particularly Excel and Word
- Good organizational and multitasking abilities
- Computer literacy
- Excellent communication skills
- Good numeracy skills
- High level of English proficiency
- Must be motivated, enthusiastic, and energetic.
- Must be a team player, with a positive attitude.
- Must be willing to work shifts.
- Must be able to work under pressure.
- Own transport preferable

Key Performance Objectives:

- Supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits.
- Ensuring that all duties and responsibilities carried out in Front Office are in line with Front Office SOP and this is adhered to at all times.
- Ensuring that all charges are correctly entered on the guests bill and that this is up to date at all times.
- To carry out or ensure that regular on-the-job-training is taking place to agreed standards.
- To act as Duty Manager when required
- Ensuring accurate and timeous submission of all reports and administrative work
- To prepare and submit on the required format annual budgetary information as required.
- To monitor trends within the industry and make suggestions howe these could be implemented.
- Train, supervise and support office staff, including receptionist and duty managers.
- Schedule shifts
- Ensure timely and accurate guest service.
- Ensuring the front desk provides a professional and friendly service for guests.
- Dealing with guests, including handling complaints when they come to the desk.
- Troubleshooting emergencies and liaising with other departments

Please send updated CV in WORD together with a recent, professional head and shoulders photograph, current salary and recent references.

**PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE**

WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE

**Salary**: R25,000.00 - R27,000.00 per month

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