Head of Credit: Private Bank

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

The purpose of the role as Head of Credit (“HOC”) for Private Bank and Wealth, is to oversee and manage the credit function specifically in relation to the Private Bank and Wealth portfolio, with a focus on the lending activities relating to this client segment. In this role, the incumbent is accountable for the development and implementation of credit risk management and risk appetite strategies and policies tailored to the Private Bank & Wealth segments. The role is also required to evaluate credit risk performance and assess associated collateral and asset values, while monitoring and Analysing portfolio performance to identify trends, risks and opportunities, and make recommendations to make risk adjustments where necessary.

In summary, the Head Credit: Private Bank and Wealth plays a critical role in managing credit risk, supporting the growth of Private Bank and Wealth lending, and contributing to the overall success of the business.

**Job Description**:
Credit Process
- Analyse, interpret and produce detailed reports that explain trends, discrepancies, and inconsistencies.
- Develop, align and implement a tactical strategy and associated policies and guidelines within multiple practices.
- Develop a plan for multiple practice changes and specify the priorities of delivery plans and resources needed that puts a premium on simplicity, agility, innovation and incorporates the understanding of customer needs.
- Anticipate tactical strategy and practice issues for multiple practices and proactively develop solutions to enhance the quality of problem resolution.
- Ensure a fit for purpose credit strategy and framework for the underlying sector, segment or product in Relationship Banking that is relevant to the needs of customers and revenue generation requirements and targeted cost to serve.
- Contribute to the review and design of the business architectures (people, systems, processes, products, market segments and geography) to maintain competitive advantage, reduce cost and improve profitability.
- Accountable for the credit strategies across the product life cycle: acquisition, authorisations, portfolio credit limit management, re-issues, high risk exposure management, collections and recoveries.
- Represent Relationship Banking, participate and contribute to industry and Bank wide forums and governance structures as required or directed.
- Interlock with key stakeholders in Relationship Banking and high value clients to obtain a commercial awareness of the local market and industry specifics leading to improved customer solutions.
- Develop, maintain, and review the appropriate mandate and scale, suitable lending criteria and risk appetites for the allocated portfolio.
- Drive improved data quality and RWA’s as wells as Economic Capital and Risk Capital returns; and continuously improve efficiencies, control, and automation.
- Review quality credit assessments and present bespoke/bankable solutions pertaining to high value clients and transactions for the allocated credit portfolio.
- Accountable for the management and reporting of the end-to-end credit process ensuring service delivery exceeds the expectations of stakeholders pertaining to turnaround times and client visits for the allocated credit portfolio.
- Interlock with Supporting Functions in Relationship Banking (COO, Governance and Distressed Debt and others as appropriate) to ensure the appropriate level of delivery to achieve the needs of customers and revenue generation requirements and target cost optimisation
- Participate in the financial planning cycles (MTP, STP and Revised Annual Forecast (RAF) for the portfolio by providing a view on impairments, expected losses, economic capital and other elements.
- Direct responsibility for managing impairment and fraud costs and necessary remedial actions to deliver on annual STP. Actively manage costs, portfolio shape, quality and return resilience through the cycle.
- Support the development of credit tracking for tactical plans and credit scoreboards for the allocated portfolio and take corrective actions where required.

Client/Customer
- Develop tactical strategies for the integration of service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service across multiple practices.
- Accountable for transforming and delivering the target customer experience in support of RB’s strategic aspirations through the appropriate credit frameworks, policies and processes.
- In partnership with the respective RB clusters, develop deep insights into customer needs, expectations and b