Client Service Administrator: Disabilities

2 days ago

Cape Town, South Africa Momentum Corporate Full time

**Introduction**

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements.

**Requirements**:

- Matric/equivalent.
- 2 Years’ administration experience in a financial services or Insurance Administration environment.
- Client service experience.
- Employee benefits experience will be an advantage.
- Disability claims administration experience will be an advantage.
- Intermediate Excel will be an advantage, i.e. VLOOKUPs

**Duties & Responsibilities**

**The incumbent will be co-responsible for the following**:
**Claims**:

- Accurate calculation and payment of Monthly Income, Lump Sum Disability and Critical Illness Benefits in line with Policy and Legislative conditions.

**Member record maintenance**:

- Timely processing of review decisions, i.e. suspension, reinstatement, reduction and termination of benefits.
- Capture data accurately on relevant systems according to Service Level Agreements.

**Client Servicing**:

- Dealing with client requests in a competent, efficient and professional manner.
- Adherence to organizational and team best practice, processes and legislative requirements.
- Maintaining a professional, consistent service delivery to ensure client retention and satisfaction.
- Support the Administration Manager to enable efficient and effective client service.
- Taking ownership of assigned workflow and ensure they are processed and resolved timeously and effectively.
- Identify and report process and system failures and enhancements to improve client experience.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.

**NB: This role is based on the Pay for Performance remuneration structure.**

**Competencies**
- Attention to detail.
- Client Service oriented.
- Analytical thinking.
- Problem solving.
- Stress tolerance.
- Tenacity and resilience/adaptability.
- Sense of urgency.
- Effective communication skills through various channels.
- Time management.

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