Client Service Administrator
2 weeks ago
**Introduction**
**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.
**Role Purpose**
- To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously and meeting the agreed service level agreements on all processes.
**Requirements**:
- Grade 12 or NQF level 4.
- 2-5 Years’ experience in an insurance administration environment.
- Microsoft Office Suite (Word, Excel).
- Employee Benefits administration experience will be advantage.
**Duties & Responsibilities**
**The incumbent will be co-responsible for the following**:
- Ability to self-manage the full administration of risk schemes.
- Accurately complete member and risk premium reconciliations.
- Investigate and resolve all non-reconciling items.
- Administer and process the relevant scheme data from fund entry to exit stage.
- Process and effect payment on all claim types.
- Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due.
- Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction.
- Build and maintain relationships with clients and stakeholders to ensure a smart client experience.
- Ensure all risks are mitigated and escalated when dealing with client requests.
- Keep abreast of MMH product and legislation changes in order to effectively and accurately assist with client queries.
- Responsible for the monthly reconciliation of scheme data to assist with client reporting.
**Please note that this role is based on the pay for performance remuneration structure.**
**Competencies**
- Accountability.
- Attention to details.
- Customer orientation.
- Communication skills.
- Planning and Organising.
- Multitasking.
- Teamwork.
- Self-management.
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