Guest Experience Specialist

Job Description: This is a guest-focused role that calls for proactivity and teamwork. Together with your fellow Guest Experience Specialists, you will deliver a high standard of service to all our Guests. You need to keep calm under pressure and be able to convey genuine empathy. You need to be able to work with your team in a high intensity environment,...

Guest Experience SpecialistAbout the Company: Our client is a dynamic and fast-growing property management company specialising in high-end short-term rentals. With a portfolio of properties spread across Cape Town, the team is passionate about delivering exceptional guest experiences while maintaining the highest standards in property operations. The work...

**Job Number** 23018636 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Function** The Guest Experience Manager manages all aspects of the department...

Guest Experience Agent (14628) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

Guest Experience Manager Steenberg Hotel & Spa | Cape Town, Constantia Wine Valley We are seeking a dynamic and dedicated Guest Experience Manager to join our award winning team at Steenberg Hotel & Spa . Nestled in the heart of the Constantia Wine Valley , our property is renowned for delivering exceptional, personalised hospitality. In this key leadership...

Guest Experience Host (9669) **_At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

Guest Experience Agent (8493) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

Duties: Lead and inspire the guest services team to deliver exceptional, personalised service.Handle guest inquiries, feedback, and complaints with a proactive and solutions driven approach.Monitor guest satisfaction and implement strategies to improve service delivery.Maintain a visible presence on the floor, engaging directly with guests to ensure their...

This role serves as a high-touch liaison between guests and the travel experience, ensuring seamless communication and personalized service from arrival to departure. Based in Johannesburg or Cape Town, it demands deep regional knowledge, strong coordination skills, and a passion for conservation-driven hospitality. The ideal candidate thrives on detail,...

Guest Experience Host (15637) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...