Floor Manager

3 days ago

Potchefstroom, South Africa VeriCred Collections Full time

**Qualifications and experience for of the successful applicant include**:

- Matric is essential.
- Call center leadership courses will be advantageous.
- 3 years’ experience in the collections industry.
- 3 years in leadership of staff will be advantageous.
- Computer literate.
- Skillful writing skills with effective communication skills.
- To have good knowledge of the DCA ACT- code of conduct and POPIA
- Experience as Supervisor/Team Leader may be beneficial.

**Requirements & Responsibilities**:

- Managing performance of the performance managers.
- To manage the production in the call center for each team daily.
- To ensure all performance management reports are completed on a weekly basis.
- Manage leave for the call center.
- Assist the Branch manager with the management and discipline of employees.
- To train new trainees and the ability to run refresher training in existing staff
- Assist the Branch manager with the maintenance of the computers and network systems.
- Assist the Branch manager in planning and implementing strategies to ensure client targets and personal targets are reached.
- Assist the Branch manager with interviews, appointments and disciplinary hearings.

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