Manager Client Services

2 days ago

Bellville, South Africa University of the Western Cape Full time

Post Number - 8026657 (ITS: SE14) - Faculty/Department - University of the Western Cape -> Deputy Vice-Chancellor: Research & Innovation -> Library Services - Type of Position - Permanent - Full Time - Length of Contract Period - Location - Main Campus - Bellville, WC ZA (Primary) - Closing Date - 8/6/2025 **Role Clarification & Key Performance Areas** The University of the Western Cape Library Services’ vision is to be a strategic partner recognised for our excellence in innovative and relevant library services. The primary role of the Manager: Client Services is to plan and manage operations that include circulations, short loans, inter-library loans, disability services, membership and visitors as well as after-hours services. Duties and responsibilities include: - Provide input into the development of relevant operational and strategic plans. - Implement the User & Access Services operational plans based on the strategic plan. - Collaborate on the implementation of the disaster management and OHS plans. - Keep up to date with industry best practices and advancements in library technology, such as automated inventory management, self-checkout kiosks, and RFID systems. - Liaise internally regarding the management and functions of outsourced services, such as cleaning and security. - Manage the recruitment and payment of claims for student assistants. - Implement and monitor Quality Assurance practices within User Services. - Leverage data analytics to optimise policy effectiveness and user satisfaction. - Review and update shelving strategies to reflect changing user behaviours and needs. - Liaise with relevant stakeholders such as CSSS and SRC to encourage inclusivity - Manage staff and students **Minimum Requirements** **Minimum Requirements**:(Qualification and Experience) - Bachelor’s degree in Library and Information Science at NQF level 8 OR any degree plus a postgraduate diploma in Library and Information Science at NQF level 8. - Minimum of five (5) years’ relevant working experience within the higher-education environment - Demonstrable functional knowledge of a Library Management System - Staff supervision experience **Required competencies**(skills, knowledge and behavioural attributes): - Leadership and Supervisory skills - Effective planning and organisational ability - Strong interpersonal skills; Ability to work collegially and collaboratively - Excellent communication and presentation skills. - Ability to work collaboratively and independently in a team environment - Strong service orientation and effective problem-solving skills - Good verbal and written communication skills - Results Orientated - Proficient in using MS Office.

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