Client Services Store Co-ordinator

7 days ago

Bellville, South Africa LiebenGroup Full time

The Client Services Store Co-ordinator will act as a liaison, provide product/services information
and resolve any emerging problems that our clients might face with accuracy and efficiency.
The CS Store Co-ordinator must be actively involved in resolving clients’ issues, troubleshooting
problems, assist in resolving complaints, follow up and ensure correct process are followed at
stores and provide training in line with SOP’s.
The CS Co-ordinator is expected to understand and satisfy the clients' requirements and exceed
their expectations where possible with a hands-on attitude

**Responsibilities**:

- General administration and customer account processing and reconciliations (query resolution
process).
- Conducting Daily/Weekly/Monthly/Quarterly stock counts at stores
- Conducting Visits/Scheduled calls and providing feedback to the relevant stores and staff (if
applicable).
- Investigation and resolving incorrect equipment balances.
- Investigate and resolve queries from the business & stores.
- Chase responses on Health Check queries (if applicable).
- Daily/Weekly/Monthly Reporting - Client
- & Internal Reporting on stores visited.
- Logging of necessary activities and Service Requests.
- Logging Collection / Return orders when needed.
- Log necessary escalations to the business on any store-related matters.
- Maintaining a strong relationship with the client through query resolution and proactive
identification of potential issues.
- Attend meetings if required.
- Compiling and Presenting Key Performance Indicator reporting for Client & Manager.
- Store visits and training in line with SOP’s and equipment handling to support effective
controlling of equipment.
- Investigate and resolve queries from the business & stores
- Daily/Weekly/Monthly Reporting - Stores & Internal Reporting.
- Log necessary escalations to the business.
- Compiling and Presenting Key Performance Indicator reporting for Client & Manager

Qualifications and Exprience:

- Matric + Diploma in Business Administration, Finance or Accounting
- BCom Degree in Finance or CS Management advantageous
- Valid driver’s license
- Own motor vehicle
- 3-5 years’ experience in any Services environment; retail or manufacturing industry is desirable.
- Experience in the Retail and/or Supply Chain environment is a requirement.
- Any analytical background will be an added advantage
- Driver’s license and actively driving for more than a year

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