Bsp Refunds Administrator

1 week ago

Century City, South Africa Travellab Africa Group Full time

Our Club Travel team is looking for an experienced BSP Refunds Administrator to join the team

**About the Role**
- (This role is planned to be based in Century City)_

**Duties & Responsibilities** (but not limited to)
- Processing refunds on BSP Link and the GDS system daily.
- Ensuring accurate refund values to minimize ADMs resulting from errors.
- Issuing credit notes for processed refunds.
- Responding to refund queries submitted via the Ourweb within 24 hours.
- Following up on refunds submitted via BSP Link.
- Providing support to the BSP Department as and when required.

**Skills, Experience &**Qualifications**
- Education: Minimum National Senior Certificate or relevant Travel and Tourism NQF4 qualification.
- Experience: Minimum 5 years relevant experience.
- Strong fares knowledge and understanding of airline ticketing rules is essential.
- GDS Amadeus - advanced.
- Knowledge of automated refund calculations and processing refunds on BSP Link.
- Excellent attention to detail and accuracy.
- Strong communication skills in English.
- Ability to work under pressure and meet deadlines.
- Ability to work independently and as part of a team.
- Team player with good organisational skills.
- Investigative nature
- Proactive in role

**About the Team**

The BSP Team serves to support the ClubTravel B2B business, assisting our franchise partners with travel-related queries, and aiming for speedy resolution. This role involves managing franchise client interactions across various channels to ensure a high-quality, error-free service.

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