Back Office Customer Service Consultant

2 weeks ago


Umhlanga Rocks, South Africa Huntswood Full time

**Huntswood are looking for Back Office Customer Service Consultants to join our global team.**

**We are looking for ambitious and driven students studying towards a recognized degree for a Back Office Customer Service Consultant role**

Based in the heart of Umhlanga we offer fantastic location, amazing growth opportunities, competitive salaries, a work-life balance and a stable environment. We are looking for people passionate individuals to join our service team that specializes in quality energy services for our international customers.

**Job Requirements**:

- Original ID Document - No certified copies will be accepted
- South African Bank Account (we do not accept 3rd party bank accounts)
- Tax Number
- Matric or NQF Level 4 equivalent
- Tertiary qualification or certification completed in English
- Clear Credit and Criminal record
- Computer literate
- Minimum of 1-year experience in the customer service space (advantageous)
- Basic understanding and knowledge of the UK Energy market (advantageous)
- Excellent customer service skills
- Excellent command and use of English, both written and verbal
- Attention to detail
- Strong analytical and numeric skills
- Able to navigate through various systems at once
- Good attendance and performance record
- Reliable transport to Umhlanga
- Ability to bring insights and think out of the box
- Maintain a high performance

**Duties Include**:

- Maintaining a customer’s account and ensuring the account is in a healthy state
- Issue resolution on cases and processes escalated to the team (Back-office work)
- Occasionally taking escalated calls and complaints in line with procedures from broader team
- Working with various parts of the business to resolve issues
- Performing general admin duties
- Processing invoices and bills for the customer accounts
- Providing world class customer service

**Working Hours****:

- 09H00-19H00 (ROTATIONAL SHIFTS) (SUBJECT TO UK CLOCKCHANGE) (MON-FRI) / ALTERNATE SATURDAYS



  • Umhlanga, South Africa Call Centre Staffing Full time

    Client is looking for customer services Consultants to manage customer queries on different international campaigns. Handle customer complaints and provide appropriate solutions and alternatives. Managing a high volume of calls from customers. Striving to achieve first call resolution and maintain the quality of service provided by the call...

  • Back Office Support

    2 weeks ago


    Umhlanga, South Africa Watershed Consulting Full time

    **Job Description**: Six month temporary contract A niche bank based in Umhlanga is looking for sommeone to fill a temporary position for the call-back department. This person will be calling customers to verify information so they need to be accurate and well spoken. They should have a degree and need at least a year of similar experience - not necessarily...

  • Customer Service

    1 week ago


    Umhlanga Rocks, South Africa Urban Lifestyle Rewards (Pty) LTD Full time

    Urban Lifestyle Rewards are looking to hire friendly customer service agents with impeccable communication skills. We offer a platform for gowth and continuous upskilling to the desired individuals. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! - Matric and strong admin skills - Proficient with...


  • Umhlanga Rocks, South Africa Urban Lifestyle Rewards Full time

    _**CUSTOMER SERVICE AGENTS REQUIRED**_ - Minimum 1 yr callcentre experience required (Cellular Experience is an advantage) - Matric - Fluent in English BASED IN UMHLANGA !!! Mon to Fri 8am to 5pm - call/whatsapp 083 447 7218 Pay: Up to R5 000,00 per month **Experience**: - Customer service: 1 year (preferred)


  • Umhlanga, South Africa Call Centre Staffing Full time

    Our client is looking for Customer Service Consultants to join their team. Experience required: - 1 year customer service/upselling/webchat experience within a call centre environment. Must have: - Matric - Clear criminal record - Be willing to work night shifts **Job Types**: Permanent, Full-time **Salary**: R5,250.00 per month Ability to...

  • Claims Negotiator

    1 day ago


    Umhlanga Rocks, South Africa Customer Experience People Full time

    **Job purpose**: To proactively record and process claims in accordance with our principles and procedures and to maintain files within our service standards. To deal with allocated claims as speedily and efficiently as possible from outset to conclusion within FCA regulations, and legislative and policy guidelines. **Job responsibilities**: - To...


  • Umhlanga Rocks, South Africa Customer Experience People Full time

    **Mission** To procure the highest quality of goods and services for the best value through the implementation of purchasing procedures that are fair, equitable and transparent to vendors/contractors/public; and the quality and efficient customer service that supports the values of the company. **Qualification Requirements** - 1. NQF 4 / Matric - 2....


  • Umhlanga Rocks, South Africa VODACOM Full time

    Customer Service Assisting and dealing with all queries relating to Corporate Clients Ensure calls are resolved with SLA Prioritize and manage incident requests and problems, and reporting feedback to line manager and customers Job Requirement: - Matric - 1+ years of customer and sales experience, preferably in a retail Cellular and Corporate Cellular...

  • Lead Gen Advisor

    1 week ago


    Umhlanga Rocks, South Africa Customer Experience People Full time

    **Educational Requirements (Educational / academic qualifications)** - Matric (National Senior Certificate) or equivalent **Key Performance Areas: (Specific Description of the job)** - To generate telecommunications leads; Energy and Insurance products to consumers in the United Kingdom. - To do what is always in the best interests of the customer - To...


  • Umhlanga Rocks, South Africa Sanlam Limited Full time

    A financial services company located in Umhlanga is looking for a Sales Consultant to market solutions to Financial Advisors, aiming to meet sales targets. The ideal candidate should have a strong background in sales, with at least 2 years' experience in the financial services industry. Key skills include being customer-oriented and a natural relationship...