Lead Gen Advisor

1 week ago

Umhlanga Rocks, South Africa Customer Experience People Full time

**Educational Requirements (Educational / academic qualifications)**
- Matric (National Senior Certificate) or equivalent

**Key Performance Areas: (Specific Description of the job)**
- To generate telecommunications leads; Energy and Insurance products to consumers in the United Kingdom.
- To do what is always in the best interests of the customer
- To accurately represent the Huntswood client identity.
- To accurately represent the client product/ service.
- To achieve and exceed personal/team qualitative and quantitative targets
- To achieve and exceed the dial time and dial targets set for the specific campaign
- To make the most effective and efficient use of data possible
- Efficient call handling
- To develop an intimate knowledge and understanding of the products sold in terms of:

- How they work
- How they benefit the customer
- The types of customers that would benefit from a particular product
- How the products fit into the competitive landscape
- Actively participate in and contribute to team meetings
- Proactively look to improve the Huntswood’s Lead Generation process
- Proactively share knowledge with other team members
- Proactively contribute to developing the Huntswood business

**Prior Work Experience / Background**:

- 1-2 years’ experience in a telephony-based role.
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Lead generation experience in an international environment *_Preferred_

**Additional Requirements**
- Computer literacy
- Ability to effectively communicate with customers over the telephone in English
- Ability to generate leads
- Attention to detail
- Ability to accommodate UK hours and shifts
- Willingness to work weekends

**Personality Attributes**
- Honesty and integrity
- Ability to set and achieve targets
- Ability to self-motivate and use initiative
- Perseverance and tenacity
- Team player
- Flexibility, creativity and enjoy being challenged
- Ability to quickly grasp new products and sales processes
- Ability to work under pressure
- Brings Insight
- Self-managed
- Accountable

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