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Service Desk Consultant

2 weeks ago

Umhlanga Rocks, South Africa VODACOM Full time

Customer Service

Assisting and dealing with all queries relating to Corporate Clients

Ensure calls are resolved with SLA

Prioritize and manage incident requests and problems, and reporting feedback to line manager and customers

Job Requirement:

- Matric
- 1+ years of customer and sales experience, preferably in a retail Cellular and Corporate Cellular enviroment.
- Excellent communication skills, both written and verbal.
- A thorough understanding and knowledge of cellular products and services.
- A team player with a positive attitude and an energetic, confident, and charismatic personality
- Computer literate with experience using various systems.
- Strive to improve customer satisfaction through excellent customer service.
- Identify and respond to client needs in a timely and effective manner.
- Ensure that all customers receive the best possible customer experience.

**Salary**: R6,000.00 - R6,500.00 per month

Ability to commute/relocate:

- Umhlanga Rocks, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)