Service Administrator

3 days ago

Kempton Park, South Africa FLSmidth, Inc. Full time

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

Department

EMEA - SSA Professional Services.

Reporting to the Manager, Project & Admin Support

Purpose of the role

To assist in the management of the entire supporting function for Field Service teams in SSA, CA & WA.

Your responsibilities- Administration of Field Service jobs from PO to invoice for all Field Service functions.- Establishes, improves upon and maintain a disciplined and effective job management function.- Commercial support to Service Managers during, execution, escalation and closure.- Management of invoicing and debtor's functions.

Assists in managing all ACCPAC Service Manager (ERP) related functions including but not limited to:

- _ Uploading of timesheet hours._
- _ WIP, job cost posting (actual and provisional)._
- _ Post processing to project cost file._
- _ Vendor purchase orders from requisition to final approval._
- _ Set-up and maintain vendor SLAs._- Assist in managing the interaction between administrators, service managers and customers.- Assists with driving the performance of individual team members.- Assist with reporting - continuous up to date reporting available on the status of all Field Service jobs and Service projects in execution.- Assist with Financial Health status of the function at any given time.- Assist with Reporting on revenue, margin, DIFOT, Risk, debtors, committed cost, project and recovery provisions, utilization, over time, etc.- Assist with reporting - continuous up to date reporting available on the status of all Field Service jobs and Service projects in execution.- Assist with Financial Health status of the function at any given time.- Assist with Reporting on revenue, margin, DIFOT, Risk, debtors, committed cost, project and recovery provisions, utilization, over time, etc.

What you bring- ERP Systems: knowledge of ERP systems.- Customer Service Experience.- The drive & hunger to learn at pace and deadline orientated.- Experience within a FS Department.

What we offer

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