Collections Agent

6 days ago

Cape Town, South Africa WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The main purpose of the role will be to speak to customers that have an outstanding balance and help them to not only get out of debt, but prevent them from falling back into debt, by ensuring that right and sustainable actions are in place.

**Key Responsibilities**
- Proactively contact customers via telephone and in writing in order to drive collections
- Work to agreed quality standards and agreed timescales
- Responsible for managing complaints and ensuring compliance
- Liaise with internal and external colleagues throughout the business and externally with customers
- Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
- Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information
- Outbound calls to customers
- Debt collection
- Manage complaints
- Maintain customer information on systems
- Inbound call handling

**Qualifications**
Matric
**Additional Information** Key Requirements**:

- Minimum of 6-12 months collections experience (non-negotiable)
- Computer literacy
- Neutral accent with excellent verbal and written English communication skills
- Strong collections experience
- Good negotiation skills
- Decision making, and analytical skills
- A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure
- Team player with a disposition to learn
- Objection handling ability

  • Collections Agent

    1 week ago

    Cape Town, South Africa Alison Ochse Consulting Full time

    Our client, a mid-sized direct sales company and a well-established household name has been proudly contributing to South Africa for over 50 years. An opportunity has become vacant for a Collections Agent in their Support Centre in Century City whereby you will report directly to the Collections Manager. The role will suit a proactive go getter who is eager...

  • Collections Agent

    1 week ago

    Cape Town, South Africa Intellicell Full time

    Collections agent requirements: - Collections experience 2yr - Familiar with debit order mandates - Able to work independently - Computer literate *7am - 5pm shift including Saturdays

  • Collections Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Virgin Active Full time

    Your Purpose.... The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member. To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistenceDo the best work of your...

  • Collections Agent

    15 hours ago

    Cape Town, Western Cape, South Africa Pty Full time

    Your Purpose....The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistenceDo the best work of your life...

  • Collections Agent

    4 weeks ago

    Cape Town, South Africa Virgin Active Full time

    Purpose Your Purpose. The purpose of this role is to recover outstanding membership fees in as little time as possible and preserve long‑term relationships with members. Collections agents must be polite and sensitive towards our members while also remaining committed to their purpose and persistence. To do the best work of your life by enabling...

  • Collections Agent

    2 weeks ago

    Bellville, Western Cape, South Africa Bellview Institute of Distance Learning Full time R104 000 - R156 000 per year

    Position: Collections AgentLocation: Unit 53B Corner of Peter Barlow & Robert Sobukwe Road Bellville South. MegaParkCompany: Skills Academy Supported Learning Pty LtdVacancy for a Collections AgentWho Are We Looking For?Are you organized, proactive, and eager to work in a fast-paced environment?Skills Academy is looking for a dedicated Collections Agent who...

  • Collections Agent

    2 weeks ago

    Cape Town, South Africa Job Crystal Full time

    **Overall Purpose of the Role** The Collections Agent is responsible for collecting payments owed to the business and rehabilitating overdue accounts. **Responsibilities** **Collections & Account Rehabilitation** - Collect and rehabilitate accounts on all slow-payer and non-payer accounts. - Take daily action on RC Funding and Partner unpaid debit orders...

  • Collections Agent

    2 weeks ago

    Cape Town, South Africa Lendplus Technology Full time

    **Debt Collections Agent** Location: Cape Town Type: Permanent **Key Responsibilities**: - Proactively contact debtors via telephone or written communication to secure payment arrangements. - Negotiate and set up realistic and sustainable repayment plans in line with company policies. - Accurately maintain records of customer interactions, agreements, and...

  • Collections Agents

    3 weeks ago

    Cape Town, South Africa Prosperity Placements Full time

    My client, a leading and well-known Retailer based in Montague gardens requires a competent and experienced Collections Agent to join their team.Requirements:Matric ESSENTIALReliable transport to work weekdays and 2 Saturdays a month. Shift work between 7 am to 5pm weekdays and Saturday 8 am till 1pm.Previous Collections/Call center experience (at least 1...

  • High Balance Collections Agent

    6 days ago

    Cape Town, South Africa Nimble Credit Solutions Full time

    **Reporting to**: High Balance Collections Team Manager **Job Purpose**: As a High Balance Collections Agent, you will be responsible for the collection of debt in more complex cases. Your ability to think on your feet, build relationships and negotiating effectively will be critical to the success of your debt collection efforts. **Location**: Woodstock,...