Team Leader

23 hours ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.

We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Cape Town office where you’ll work on an exciting international campaign.

We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times.

If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.

In this role you will manage a team responsible for sales, customer care and technical support, you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.

Above all we want reliable, committed leaders who lead by example and are motivated toward success.

**What you will do in this role**

As a Team Leader on our team, you’ll be:

- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement

**Your qualifications and experience**

Concentrix + Webhelp is a great match if you:

- Have a matric certificate
- Are proficient in English written and spoken language
- Have a minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment
- Have a minimum of 2 years’ team management experience
- Have excellent communication and listening skills
- Have the ability to identify problems and find solutions by imparting knowledge
- Have analytical, time management, organisation, skills
- Are PC literate with fast typing skills and experience using appropriate software and systems
- Have a clear credit, disciplinary and criminal records
- Have a proven performance record of accomplishment

Please note that the appointment will be made in line with the company’s EE Plan.

**Reimagine the best version of you**

After applying, you will be sent a link to complete a quick online chat-based interview. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.

Job Reference: SA03058

  • Team Leader

    2 weeks ago

    Cape Town, South Africa Sigma Connected Full time

    What being part of the Sigma Family means for you : Team Leader – Join the Sigma FamilyAre you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief.As a Team Leader, you'll guide and support a team of...

  • Team Leader

    7 days ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...

  • Team Leader

    2 weeks ago

    Cape Town, South Africa Sigma Connected Group Full time

    Team Leader - Join the Sigma Family Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief. As a Team Leader, you'll guide and support a team of Customer Advisors, ensuring outstanding performance...

  • Team Leader

    3 weeks ago

    Cape Town, South Africa Hollywoodbets Full time

    Team Leader Join to apply for the Team Leader role at Hollywoodbets About the Role Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s...

  • Team Leader

    23 hours ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values...

  • Team Leader

    23 hours ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa Hinduja Global Solutions Limited Full time

    HGS Cape Town, Western Cape, South Africa Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of experience providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era,...

  • Team Leader

    2 weeks ago

    Cape Town, South Africa Webhelp Full time

    At Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the...

  • Sales Team Leader

    1 week ago

    Cape Town, South Africa Novelty Anchors Full time

    We are seeking a highly motivated and experienced Sales Team Leader to lead our sales team to success. As a Sales Team Leader, you will be responsible for devising strategies to meet and exceed our sales targets, managing and motivating the sales team, and ensuring the smooth running of the sales department. **Roles and Responsibilities**: - Develop and...

  • Team Leader

    2 weeks ago

    Cape Town, South Africa Winning Form Full time

    Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our...