Team Leader
1 week ago
What being part of the Sigma Family means for you : Team Leader – Join the Sigma FamilyAre you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief.As a Team Leader, you'll guide and support a team of Customer Advisors, ensuring outstanding performance while championing a culture of fairness, growth, and care.Why Choose Sigma? At Sigma, we're proud to be recognised by the Sunday Times as one of the Best Places to Work — and it's all because of our people.We live by our mission to #ImproveEverythingAlways, and we're committed to creating an environment where everyone feels valued, included, and supported.What Being Part of the Sigma Family MeansCareer Growth – Opportunities for internal promotion after probationRecognition – Monthly, Quarterly, and Annual awards with exciting prizesWellbeing Support – Access to Mental Health First Aiders and EAPSigma Forest – Receive a tree and track your environmental impact after probationFree Medical Insurance – Includes GP, dental, optometry, funeral and life coverTransport Benefits – Shuttle services to make commuting easierConnect & Collaborate – Via our internal social media platformInclusive Culture – Everyone belongs in the Sigma FamilyA bit more about the Opportunity... : What You'll Be DoingCoach and inspire your team to become high performers through continuous development.Lead with integrity and care, creating an atmosphere of trust, support, and motivation.Guide your team in achieving and exceeding KPIs using our Always Improving Performance Framework.Monitor and manage key aspects like attendance, quality, coaching, and performance.Set clear, achievable goals with your team, and support their growth and aspirations.Handle people matters (conflict, absenteeism, performance) with fairness and professionalism.Ensure high standards of compliance, treating customers fairly and upholding company values.Be a visible, accessible leader who communicates openly and leads by example. What You Won't Be DoingOperating without trust – we build strong, open teams.Avoiding feedback – we use it to grow.Ignoring team development – we invest in our people.Being reactive – we plan and stay ahead.Creating or allowing toxicity – we protect our culture.Setting unrealistic expectations – we lead with empathy and clarity.Avoiding accountability – we own our roles and results.Being unapproachable – we lead with heart and presence.What amazing People will bring to the role : What You'll Bring2+ years of Team Leader experience in a BPO / Contact Centre environmentStrong coaching and auditing skillsGreat understanding of KPIs and how to guide teams to successA Matric (Grade 12) or equivalent qualificationResilience under pressure and adaptability in fast-paced settingsExcellent English communication (written & verbal)Solid knowledge of HR / IR processesStrong analytical and decision-making skillsAbility to communicate clearly and confidently across all levels Simple, Straightforward RecruitmentWe don't believe in complicated processes.Once you apply and we confirm you meet the criteria, we'll move forward with the next steps quickly.Ready to Lead with Purpose? If you're excited about joining a people-first team that values your voice and your growth, apply today. Let's build something great — together.ImproveEverythingAlways | #TeamSigma #J-18808-Ljbffr
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Team Leader
1 week ago
Cape Town, South Africa Sigma Connected Group Full timeTeam Leader - Join the Sigma Family Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief. As a Team Leader, you'll guide and support a team of Customer Advisors, ensuring outstanding performance...
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Team Leader
2 weeks ago
Cape Town, South Africa Hollywoodbets Full timeTeam Leader Join to apply for the Team Leader role at Hollywoodbets About the Role Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s...
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Team Leader
4 weeks ago
Cape Town, South Africa Hinduja Global Solutions Limited Full timeHGS Cape Town, Western Cape, South Africa Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of experience providing services. Our customer‑obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital...
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Team Leader
3 weeks ago
Cape Town, South Africa Sigma Connected Ltd Full timeTeam Leader - Join the Sigma Family! Get AI-powered advice on this job and more exclusive features. Are you a passionate leader who thrives on developing others, driving results, and creating a positive impact? At Sigma, we believe in putting people first — and we're looking for a Team Leader who shares that belief. As a Team Leader, you'll guide and...
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Team Leader
2 weeks ago
Cape Town, Western Cape, South Africa Customer First Solutions Full time R900 000 - R1 200 000 per yearWe are looking for a qualified Team Leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to...
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Team Leader
1 week ago
Cape Town, South Africa National Debt Advisors Full time**National Debt Advisor is looking for a Team Leader to join their team!!!** **Responsibilities**: - Managing a team of sales Lead generators - Driving team targets in accordance with the department's KPI requirements - Evaluating data and using the information to boost productivity and ensure steady staff development. - Managing the collection book at...
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Team Leader
2 weeks ago
Cape Town, South Africa Hinduja Global Solutions Limited Full timeHGS Cape Town, Western Cape, South Africa Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of experience providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era,...
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Team Leader
2 weeks ago
Cape Town, South Africa Webhelp Full time**Job Advert** At Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who...
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Team Leader
21 hours ago
Cape Town, South Africa Webhelp Full timeAt Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the...
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Team Leader
7 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full time R90 000 - R120 000 per year```html Job ListingJob Title: Team Leader - OperationsRole OverviewWe're on the hunt for a Customer Service Team Leader with a solid background in customer service management or team leadership, ideally within an international market. The role is for the greatest cat food brand in the UK so it is imperative that you are an animal lover. This role is designed...
