IT Support Technician

2 weeks ago

Durban, South Africa Practice Protect Pty Ltd Full time

**This is an office based role as stated on the Job Ad. Please read the company and job description below as this will be asked during phone screen process if you get shortlisted.**

**We are accepting fresh grads and individuals with limited technical experience but you must have an excellent communication skills.**

**Minimum Qualifications**
- Ability to communicate well in English orally and in writing
- Excellent organizational skills and flexible working capacity
- Confidence interacting with clients of all nationalities
- Willingness to grow in the role and learn new skills on the job

We are seeking a Software Support Engineer (CyberSecurity Help Desk) role to join our growing team You'll have to be a fast learner, can quickly adapt, be able to think outside of the box and handle phone calls to remotely help our clients based in Australia.

We will provide on the job training and future certifications Microsoft Office365 and other cloud technologies.

**Office based role **in the heart of **Umhlanga, **must have transport option to Umhlanga between 4pm to 1am (US Shift)

**Responsibilities**:
**Ticket Resolution**
- Compliance to the Company’s Service Delivery Guidelines, Policies & KPIs
- Resolve service tickets in line with existing service level agreements with clients
- Contact client to request further clarification or additional information as requested
- Setting expectation during the ticket life cycle

**Technical Support**
- Resolve 1st level technical issues in accordance to best practices and guidelines of service delivery
- Provide ‘fix on first call’ to customers
- Manage lifecycle of service tickets in line with established service level agreement with clients
- Utilize internal resources in troubleshooting issues
- Other Ad-hoc tasks as required

**Why Join Us?**
- Normal operation hours (US Shift)**:4pm to 1am in Umhlanga**:

- Generous Salary, Benefits and HMO included
- Regular team events and social culture
- Microsoft Certifications & Training Provided

**Job Types**: Full-time, Permanent

**Salary**: R15,000.00 - R18,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

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