Bakery Manager

2 days ago

Cape Town, South Africa Surgo HR & Training Full time

Our client, a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of Fast-Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises - "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers. Our client is recruiting for an experienced Bakery Manager to join their team in Khayelitsha stores. **Job Purpose**: To create and maintain a fully functioning, profitable Bakery Department and promote excellent customer service and communication responsible for the full management of bakery department and staff. Top quality products to be produced in a hygienic environment - NOT NEGOTIABLE **Responsibilities**: Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important. Manage all customer questions and concerns. Ensure that Bakery staff adheres to all customer service requirements. Use customer suggestions and complaints to guarantee that the needs of the customers are being met. Increase customers and bulk customers numbers for the department Planning the daily/ monthly operations of the Bakery Department. Receiving stock and ensure cutting, packing, and merchandising is up to the company’s standards and Policies and Procedures Participate in the sales and marketing of the Bakery Department. Plan, organize and participate in promotional activities. Responsible for the general departmental costing. Keep wastage and shrinkage to a minimum Scheduling of the staff ensuring adherence to scheduling procedure. Induction and training of new staff members to the expected level. Ensure compliance of the staff daily duties planned. Address performance and personnel issues in a timely manner. Take responsibility to meet the performance targets as set by Senior Store Management Adhere to company Rules and Regulations and Policies and Procedures and ensuring staff compliance there to Always ensure departmental cleanliness and hygiene. Ensure that staff comply with the hygiene standards prescribed by the company Ensure all security measures and procedures are always adhered to **Skills required**: Customer service orientated and a willingness to deal with people every day Ability to create teamwork environment Ability to identify and solve problems Take initiative Communication skills to train staff members and communicate problem areas Accurate with figures Interpersonal skills Attention to detail - Accurate Commitment to delivery and quality Good people management skills Be able to delegate effectively Be able to operate independently and as part of a team Good administration skill **Qualification**: Grade 12 (Matric) Approx. 3 years' Baker/ Confectioner experience 5 Years' store (retail) experience Salary - Market related Working Hours - Monday to Sunday - Shifts

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