Sale Manager

**Position Title**: Office Manager / Sales Manager

**Reports to**: Directors / General Manager

**Position Overview**:This position as Office/Sales Manager plays a major role in the success and the profitability of the company. The appointed person must be goal driven and goal orientated with great management and training skills and a passion for the property industry. The incumbent will have a huge business responsibility, target driven, and good business skills will be an advantage.

**Duties and Responsibilities / Core Tasks**:
The below sets out the Office Manager/Sale Manager’s primary responsibility but is not an exhaustive list.

**JOB DESCRIPTION**:
**Duties and Responsibilities / Core Tasks**:
**Appointment of new property practitioners**:

- Building and constant updating of area property practitioner database of opposition agency property practitioners;
- Planning, co-ordination and placement of recruitment ads and property practitioner information sessions with opposition property practitioners;
- Continued canvassing and recruitment activities for current operational estate property practitioners and quality intern estate property practitioners employed by opposition agencies;
- Following of the Recruitment Strategy Guidelines as amended from time to time;
- Screening, appointing and training of new estate property practitioners who joins the company;
- Concluding service contracts and office rules with property practitioners;
- A Sales Manager has to spend at least 60% of his/her time on recruitment activities.

**Training of property practitioners**:

- Training on general office procedures;
- Training on the Prop Control system;
- Training on CMA / Lightstone reports;
- Training on how to canvass an area;
- Screening and nominating the property practitioner’s canvass area;
- Training on contracts - OTP’s and required FICA documentation;
- Training on formulas and VAT calculations;
- Training on Listings;
- Training on how to do a show house;
- Training on taking photos;
- Training on negotiating skills;
- Training on how to do adverts;
- Setting and monitoring property practitioner goals.

**Property practitioner support and back-up**:

- Monthly / Quarterly one-on-one meetings with property practitioners to set goals, assess activities according to goals, give advice and motivation;
- Monitoring property practitioners progress and productivity from Prop Control;
- Assist property practitioners with administrative requirements, negotiation of sole mandates and contracts, as and when needed;
- Assist property practitioners with extraordinary contracts, e.g., PIP’s, insolvency’s, deceased estates etc.
- Provide training and support to property practitioners on database and other necessary systems in order for them to operate effectively;
- Providing data and general training information for property practitioners;
- Training property practitioners on systems e.g., CMA, etc.
- Assist in preparing and ordering marketing and exhibition material e.g., pamphlets for property practitioners;
- Visiting of own property practitioner’s show houses on a regular basis;
- Visiting opposition property practitioner’s show houses to present our offering and to introduce him/herself.

**Contracts**:

- Checking and signing off new contracts - OTP’s. Ensure contract is legal and complete with all related annexures and FICA documentation;
- When a property practitioner presents a new OTP contract, an interview is scheduled to discuss the terms of the contract;
- Checking all signatures, supporting documents and annexures to the contract is done with the property practitioner present;
- Calculating property practitioner commission split, per transaction;
- Completing Contract Cover Sheet to accompany signed off contracts;
- Ensure CMA is attached;
- Ensures that ASP - Conveyancer and Bond Originator is appointed;
- Incomplete contracts are given back to the property practitioner to finalise and return with a completed contract;
- Diarizes follow up of the above point;
- Once everything is checked and finalized - signs off the contract and delivers it to the Office Administrator;
- Take responsibility to ensure that follow-up for income for registered deals is done and received - sales commission & bond commissions;
- Manage problems of conditional / unconditional files - OTP’s;
- Regular checks are done on Latest Updates from attorneys to ensure Office Administrator completes and responds to tasks to update;
- Assist with the follow up with property practitioners/clients for outstanding information if and when required;
- Handle queries from buyer/seller telephonically or personally;
- Calls seller/purchaser to establish personal contact and thank them for their business;
- Follow up and assistance with contacts should encourage repeat business and positive relationships;
- Update systems with information e.g., property practitioners pay slips before closing files;
- Update and request informat