Customer Support Agent

1 week ago

Cape Town, South Africa LulaBet Full time

Company Description

We are a new and upcoming Sportsbook based in Cape Town.

We aim to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform.

We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us.

Do you thrive in a fast-paced environment and would like to be part of a motivated team

**This is for you**

**Job Description**:
The Role**:Customer Service** is what is going to set LulaBet apart from the competition.

As a LulaBet Customer Service Agent, you will be responsible for providing support of the highest level to our customers.
Betting knowledge & product knowledge will be key.
You will work closely with your team and other departments to ensure the best service standard are met.

**What we require,**

**Please attach a video that is no longer 1 minute & 30 seconds.**

**Introduce yourself & tell us what customer success means to you.**

Here is what you will be doing **(the important stuff)**
- Responsible for acting as a liaison between customers and the company
- Assisting with complaints, account queries, and bet disputes
- Escalate matters that are not able to be resolved according to the company policies and procedures
- KYC verification
- Informing customers of bonuses and promotions

**Skillings Required,**
- Quality Focus
- People Oriented
- Positive Attitude
- Problem Solving
- Organizational Skills
- Adaptability Ability
- Work Under Pressure
- Computer Skills

**Qualifications**:

- Matric / Grade 12 (essential)
- ** Previous knowledge of online betting (at least 1 year)**:

- Punctuality
- High level of integrity and confidentiality
- Fluent in English, Afrikaans, Xhosa, Zulu, and any other additional languages.
- 1-2 years' experience in a Contact Centre
- ** Must be able to work shifts and weekends & public holidays**

**Some desirables**:

- ** Knowledge and interest in various sporting disciplines**:

- Outbound experience would be advantageous
- Platform experience (Zendesk)

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