Spanish Customer Support Agent

2 weeks ago

Cape Town, South Africa ARC Business Process Outsourcing Full time

ARC is a leading BPO company dedicated to delivering exceptional customer experiences. We are currently seeking a skilled and motivated Spanish Customer Support Agent to join our team in Somerset West. If you are fluent in Spanish and passionate about providing top-notch customer service, we want to hear from you.

**Job Description**:
As a Spanish Customer Support Agent, you will play a crucial role in ensuring our Spanish-speaking customers receive outstanding support. You will be responsible for addressing inquiries, resolving issues, and delivering information to our Spanish-speaking clientele in a professional and friendly manner.

Key Responsibilities:

- Problem Solving: Effectively troubleshoot and resolve customer issues or concerns.
- Product Knowledge: Develop a deep understanding of our products/services to offer accurate information and solutions.
- Communication: Communicate clearly and professionally in Spanish, both written and spoken.
- Documentation: Maintain accurate records of customer interactions using our CRM system.
- Team Collaboration: Collaborate with team members to ensure consistent and high-quality customer support.

**Requirements**:

- Fluent in Spanish (both written and spoken).
- Strong communication and interpersonal skills.
- Previous customer support experience is a plus but not mandatory.
- Excellent problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in MS Office and familiarity with CRM systems.

What We Offer:

- Competitive salary with performance-based bonuses.
- Comprehensive training and ongoing professional development.
- A collaborative and supportive work environment.
- Opportunities for career growth.
- On-site work in beautiful Somerset West, South Africa.

How to Apply:
Join our team and be a part of our commitment to providing top-tier customer support to our Spanish-speaking clients

ARC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Salary**: From R10,000.00 per month

Puede trasladarse/mudarse:

- Somerset West, Western Cape: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Customer service: 2 años (Obligatorio)

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