Client Relations and Operational Assistant

2 weeks ago

Cape Town, South Africa Sable Group Full time

**Are you energetic, ambitious and looking to develop your career? Our Cape Town Forex Global department is looking to add a highly organised and detailed-orientated Client Relations and Operational Assistant to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.**:
**You’re perfect for this position if you**:

- Have a Bachelor’s degree in business administration, financial, operations management or related field
- Have previous experience dealing with customers
- Are structured, diligent and proactive with a strong ability to problem solve
- Are methodical, patient and reliable, with strong attention to detail
- Have great organisational skills and work well in a high-pressure environment
- Possess a passion for surpassing expectations
- Have an excellent command of the English language
- Are able to engage professionally with international clients both telephonically and through written communication
- Are computer literate, particularly in MS Excel, Word and Outlook
- Have previous experience working in the foreign exchange and online payments space

**Your role and responsibilities**:
Among other tasks, your main responsibilities will include:

- Engaging with new inquiries to the business, adeptly converting them into enthusiastic users of Sable Global Forex’s services
- Implementing and maintaining an efficient client process flow
- Managing an active, central client mailbox
- Reviewing registration documents from clients and liaising with clients to ensure the documentation submitted is compliant in accordance with our regulatory obligations
- Managing system-generated workflows and client information via our CRM system - ensuring it is updated as per client’s records, documents and communication
- Managing client retention through delivering great customer service
- Assisting a team of brokers with their daily functions
- Managing and maintaining relationships with introducers and reporting on their lead flow
- Supporting management by reviewing, expanding, implementing and monitoring systems and policies
- Developing and maintaining strong working relationships with colleagues, different product providers, introducers, banks and clients

**Would you like to apply?**:
**About Sable International**:
Sable International offers innovative professional services to international citizens. We create tailor-made solutions to meet the accounting, wealth, financial, currency and nationality needs of our clients. We pride ourselves on providing solutions that suit our clients’ unique individual circumstances; our employees are key in achieving this goal.

The staff in our Abuja, Cape Town, Durban, Harare, Johannesburg, Kampala, London, Lagos, Lusaka, Melbourne, and Monte Estoril offices are passionate about their areas of expertise and take pride in helping our clients achieve their goals. As a result, we have an energised and fun company culture, something that sets us apart from other professional services firms.

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