Client Relations Administrator

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**Reporting to the Compliance Training Manager.**

**Your responsibilities will include**:

- To assist the complaints administrative process and resolution thereof
- Understand the different departments' policies and procedures, in order to facilitate investigations and communicate effectively.
- Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients
- Liaise with TDT (Takealot Delivery Team) branches, DC's, Supply Chain and team leads from respective teams where necessary to drive resolution
- Liaising with customers to obtain further information to facilitate investigation resolution
- Support insight generation for reporting back to business, identifying root cause for trend analysis
- Building and maintaining sustainable business relationships amongst stakeholders
- Process gap analysis - recommendation of business process improvements
- General organising and administrative support as required
- Performs other related duties, in accordance with operational business requirements

**Attributes required**:

- Excellent problem-solving skills
- Understanding of Distribution Centre purpose, function and operation at a detail level
- Respond quickly to changing situations and works well under pressure while maintaining individual team effectiveness
- Logical thinker
- Strong attention to detail
- Good interpersonal skills - works well with others, able to motivate a complex team with diverse skills
- Focused, self-motivated and target driven; determined to succeed
- Self-starter able to initiate new projects
- Strong communication skills
- Strong technical knowledge of systems, electrical and mechanical components
- Excellent project management skills, both planning and document control
- Working knowledge of complex automation projects
- Working knowledge, and experience with, PLC implementation and programming

**Qualifications and Experience**:

- Complaints handling experience
- Customer service experience
- Experience in building business reports and presentations
- MS Office experience (Excel and PowerPoint specifically)
- Zendesk experience advantageous
- Food delivery customer service experience advantageous
- Matric
- Tertiary qualification advantageous

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.

We seek to Employ an **Extra Ordinary Mind** who:

- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience**:

- is **entrepreneurial**, **thrives under change** and accepts it is a constant and always **looks for solutions** to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- **thinks like an owner** of the business
- is **SMART, has INTEGRITY** and **is HARD WORKING**

If you meet the above you are an **Extraordinary Mind** so come and join us
- Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply._