Dutch Speaking Senior Technical Support Executives

2 days ago


Cape Town, South Africa Blak International Full time

Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

**12-18 months’ work experience** in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of **T/S Small Forms (iOS, Andrioid, Windows**) Intermediate knowledge of **T/S OS (Windows XP-10), Browsers, MS Office suite,** of **O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers. **Basic networking knowledge

**Experience (12-18 Months)**

Willingness to work in rotational shifts

Experience of at least 12 - 18 months working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. **Understanding of ITIL working practices**

Problem solving associated with a mixed computing environment.

**Salary**: R180,000.00 - R250,000.00 per year

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 12-18 months’ work experience in Service Desk: 1 year (required)
- 12-18 month exp within a busy ICT service desk: 1 year (required)

**Language**:

- Fluent Dutch (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)



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