Manager, Operations, Solutions

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Location: Kempton Park
Job Posting Title: Manager, Operations, Solutions
Time Type: Full Time

**Minimum Requirements**

Grade 12

Warehouse management and or Supply Chain diploma and or 5 years warehousing experience in Inventory management

Advanced Computer Literacy level in MS Word, Excel, PowerPoint and Outlook

Advanced knowledge of WMS - CargoWrite

**Job Related Requirements**

3-year experience and effective working knowledge of a Warehouse Management System, Excellent housekeeping, Experience in Retail Logistics sector; The following is COMPULSORY: Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective, Packaging, excellent facility housekeeping (5S) and batch and expiry control, Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density, Measurement, Pick-face Replenishment Strategies, Batch and Serial Number, Management, Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation and alignment, Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures, Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably, Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations, Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements, Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure, SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001, Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk, Financial: Must have effective financial acumen to ensure tight cost control to meet or exceed budget, HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes.

**Added Advantages for this role**
- Advanced planning abilities - Sound decision maker - Assertive and sound negotiator - Presentation skills - High work rate and attend to detail - Well-developed communication skills - Must demonstrate initiative - Required to be self-motivated, committed, and able to work under pressure - Must be conscientious about meeting deadlines - Well organized - Team Player - Ability to work independently

**Main Purpose of the role**
- Maintain operational performance in line with client agreed SLA - Maintain Internal KPI’s. - Identify, drive and implement improvements in support of productivity & cost savings. - To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance.

**Duties and Responsibilities**
- Maintain discipline and measure staff performance. - Maintain equipment and facility - Ensuring client’s needs and expectations are consistently met within scope of service agreement; using initiative in developing customized solutions and continuous improvement processes - Actively managing daily operational performance to consistently achieve performance metric targets - Ensure employee development plans are in place and achieved as per plan. - Ensure the adherence to health, safety, and environmental requirements. - Assisted client with customized solutions & improvement within existing and additional scope. - Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations. - Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to nil picks, error percentages, KPI requirements, etc. - Create and maintain various reports in line with KPI and contractual obligations. - Adherence to HSE compliance and responsibilities - Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements. - Communicate with clients with regards to supply at all times - Supplier relationship building - Daily,