Manager, Operations, Solutions

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Manager, Operations, Solutions - 92005
Time Type: Full Time

**Minimum Requirements**
- Grade 12
- Tertiary qualification - advantages
- 3-5 years’ experience in Warehouse management and Inventory management
- Advance knowledge of WMS - Cargowrite
- Advanced Microsoft office skills

**Job Related Requirements**

The following is COMPULSORY:
Operations: Extensive knowledge and hands on skill related to Inbound, Stock Management, Outbound / Order Fulfilment, Return processes, effective, Packaging, excellent facility housekeeping (5S) and batch and expiry control.

Stock Management includes: Audits (perpetual and wall to wall), SKU Master maintenance, SKU Consolidation, Slotting (based on ABC analysis, volumetric and product categorization), Space Utilization & Density, Measurement, Pick-face Replenishment Strategies, Batch and Serial Number, Management, Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation and alignment.

Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures.

Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably.

Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations, Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements.

Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure.

SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001.

Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk, Financial: Must have effective financial acumen to ensure tight cost control to meet or exceed budget.

HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes.

**Added Advantages for the role**
- Advanced planning abilities
- Sound decision maker
- Assertive and sound negotiator
- Presentation skills
- High work rate and attend to detail
- Well-developed communication skills
- Must demonstrate initiative
- Required to be self-motivated, committed, and able to work under pressure
- Must be conscientious about meeting deadlines
- Well organized
- Team Player
- Ability to work independently

**Main purpose of the role**
- Maintain operational performance in line with client agreed SLA
- Maintain Internal KPI’s.
- Identify, drive and implement improvements in support of productivity & cost savings.
- To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance

**Duties and Responsibilities**
- Maintain discipline and measure staff performance.
- Maintain equipment and facility
- Ensuring client’s needs and expectations are consistently met within scope of service agreement; using initiative in developing customized solutions and continuous improvement processes
- Actively managing daily operational performance to consistently achieve performance metric targets
- Ensure employee development plans are in place and achieved as per plan.
- Ensure the adherence to health, safety, and environmental requirements.
- Assisted client with customized solutions & improvement within existing and additional scope.
- Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.
- Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to nil picks, error percentages, KPI requirements, etc.
- Create and maintain various reports in line with KPI and contractual obligations.
- Adherence to HSE compliance and responsibilities
- Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to operational requirements.
- Communicate with clients with regards to supply at all times
- Supplier relationship building
- Daily, weekly & monthly inbound and outbound meetings with client
- Control the risks associated w