Compliance Manager

**About Us**:
Tsebo Facilities Solution is looking for a Regional Compliance Manager to Implement, maintain, and improve the management system within TFS kZN Region and ensure full compliance with Safety, Health, Environmental, Risk and Quality legislations, regulations, and Standards. The Regional Compliance Manager shall supervise and coordinate work systems to ensure that services of the Southern Region meet the highest quality standards and advises Line Management of new or existing SHERQ-related legislations relevant to the operations and services rendered by the Southern Region. The Regional Compliance Manager shall provide leadership and expertise within the cross functional teams to define, meet and execute the SHERQ Policies and goals to develop and track key performance indicators, as well as to ensure employee protection through the implementation of prescribed Standards

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Generic Objectives**:

- Ensuring compliance by the implementation of internal audits on ISO 9001, 14001 and 45001 at all regional client sites.
- Ensure certification for ISO 9001, 14001 and 45001 Standards for the IALCH site and any additional sites in the region where applicable.
- Ensure continual improvement and the efficiency and effectiveness of the IMS System.
- Ensure Quarterly/Monthly reporting as required by client, senior facilities manager, TFS HO Legal.
- Drive standardization of systems and processes in the region.
- Liaise with Senior Facilities manager IALCH and TFS HO Legal as well as Certification Body as and when required.**Site Specific Objectives**
- Assist all site Senior Facilities Managers / Facilities Managers/ Managers with the following:

- Ensure outputs of SLA and Management Contracts are successfully maintained.
- Ensure compliance of Service Agreements at
- contract level.
- Ensure compliance of obligations and
- responsibilities regarding the OHS Act, applicable regulations, and statutory requirements.
- Update and maintain all sites’ SharePoint sites (TseboNet)
- Ensure that the appropriate site policies and procedures are available, updated & current, and in place and that staff are provided with the necessary mentoring and training on an on going basis.
- Ensure quality controls systems of the SLA are
- implemented and monitored on an on-going basis.
- Establish a Self-Audit Program to be used at site level to increase the standards of service.
- Manage and reporting of customer complaints, feedback, and customer satisfaction.
- Ensure that Monthly and/or Quarterly reporting happens as required by the Contract, Client and/or TFS.
- Ensure the resource planning to sustain the
- implemented and monitored on an on-going basis.
- Establish a Self-Audit Program to be used at site level to increase the standards of service.
- Manage and reporting of customer complaints, feedback, and customer satisfaction.
- Ensure that Monthly and/or Quarterly reporting happens as required by the Contract, Client and/or TFS.
- Ensure the resource planning to sustain the
- upkeep of the IMS system.
- **ISO 9001; 14001 & 45001 -Quality, Environmental and Health & Safety Standards**
- Advice and adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Implementation and Management of the IMS System's Policies & Procedures as applicable to sites.
- Development of policies, procedures, templates where required.
- Ensure effective implementation of ISO 9001; 14001& 45001 as required.
- Ensure the reporting of incidents, accident, corrective and nonconformances action processes, training and awareness and incident and investigations.

**Competency Profile**
- Ability to display professionalism.
- Ability to work under pressure.
- Ability to deliver high quality and proactive service to internal and external customers.
- Ability to effectively manage processes and projects.
- Ability to use own initiative and operate independently.
- Good negotiation skills
- Conflict resolution
- Must be self-motivated and team orientated.

**Skills and Competencies**:

- Excellent communication skills and relationship management skills.
- Customer service centric.
- Self-motivated and team oriented.
- Team and project focused.
- Strategic planning skills.
- Excellent interpersonal skills.
- Attention to detail and strong organizational skills.
- Good negotiating skills.
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