Quality Assurance Manager

Technology Strategy & Innovation

Assist in defining and drives the execution of the Quality Assurance Strategy.

Setup and define the Quality regulations for products, services, processes and people orientated solutions within the company.

Application of creative and analytical methods to design and enforce quality controls in order to maintain both the company and internationally aligned standards.

Enablement of cross-functional Quality Assurance teams across various company departments by the use of “crowd sourcing”

Driving a culture of zero-defect targets in the company Eco-system

Commercial mindset, using finance management skills to drive the onboarding of new services and areas into the quality assurance team.

Analysis & Planning

Conduct quarterly reviews of the test cases to assure relevance to process and industry standard

Continuously communicate with stakeholders to review the post deployment results of tests conducted

Review results and tweak test cases to better align

Automate mundane activities

Use of excellent reporting and verbal skills to regularly engage and cultivate relationships with all stakeholders

Managing and controlling budgets for the Quality Department.

Drive a collaborative approach with vendors and resolver groups to assure timeous feedback and delivery against promised outputs and SLA’s

Design

Set the quality standards, control frameworks and scope of the test

Define the technical test cases & output tolerances required to achieve the desired outcomes

Identifies and sets appropriate quality standards and parameters for products.

Ability to define the reporting content for the correct audience combined with the ability to scale the presentation of these reports to the appropriate audience

Implementation & Execution

**Functional (Black Box) testing**: Deliver 100% front end Test scenario coverage and defect evaluation of solution/product within a defined timeframe.

**Non-Functional (White Box) testing**: Using knowledge of the inner workings of the solution to expand on test cases and test for known outcomes

Deliver Security, availability, and performance testing management in accordance to the standards defined.

**Policy and Standards review (Technology Policies)**: All Technology policies to be reviewed and annual reviews done.

**Testing Automation**: Deliver against plan for automated testing, regression testing and load testing where applicable.

Communicates quality standards and parameters to QA team, product development team, and other business partners

Risk & Quality Management

Preparation and execution of audits (Internal and external).

Updating, implementing, and improving Standard Operating Procedures relating to all quality assurance processes and reviewing company policies and procedures for compliance.

Perform annual Quality Management Reviews.

Carry out quality risk assessments and assist with compiling a risk management plan within the Quality team

**Security Testing**: Work with the Head of Information Security Officer (ISO) to establish a program that is including but not limited to Penetration Testing, Static Code reviews and Policy adherence controls

People Management

Establish, embed, and maintain Quality Assurance standards, including continuous improvement of working processes, effective use of organization-wide approaches to goal setting, personal development planning, and motivation for a high performing team

Manage team attendance, shift rotations, time planning & overtime through clear forecasting schedules

Engaging and influencing senior colleagues to make changes/improvements based on the reporting the team is responsible for producing

Passion for questioning data/analysis so that the team is not only delivering quality, actionable output but also developing their storytelling skills

Continuously exploring ways of improving the team's toolkit and output and a proactive mindset

Create an environment conducive to cross-functional skills transfer.

Creates a conducive environment which translates into productivity and high morale within the company delivering on key performance areas

Lead and manage the Talent Management Process within one’s department

Lead and manage the end-to-end performance management process of employees

Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices

Manage overtime / illegal overtime of one’s department through proper planning and staff rotation inclusive of driving the time and attendance system within one’s department

Draft and execute training plans in conjunction with the Training Academy

Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction

Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard

Act as a change management architect in periods of change to ensure continuity

Facilitate