Operations / Claims Manager - Ref Nb 6491

1 week ago

Stellenbosch, South Africa Exceed Hr Full time

**Reference: NB 6494**

**Consultant: Nine Broodryk**

**Description**:

- Supervising the investigation and settlement of all claims within the Team.
- Reviewing and settling of problematic cases, but otherwise extending settlement authority tosubordinates.
- Providing ongoing technical support to junior Claims Officers through assisting with claims administration; counselling and coaching, and reviewing work outputs.
- Following-up on all reinsurance/recovery claims to ensure that the Company recovers claims costs where appropriate.
- Handling of complaints and investigations of suspicious/fraudulent insurance claims.
- Implementing and maintaining claims management strategies and objectives.
- Ensuring that the Company remains fully informed and receptive to change by monitoring industry/market and legal trends and providing recommendations for change strategies.
- Working closely with and training new Claims Officers.
- Undertaking the performance appraisal process, providing feedback and improving individualadjuster performance.

**Qualifications**:

- At least 5 years of management experience preferably in claims and operations management.
- Good interpersonal and communication skills.
- Leadership skills.
- Effective organisation skills.
- Strong customer service focus.
- Sound knowledge of claims administration procedures and related systems

**Job Types**: Full-time, Permanent

Work Remotely:

- No

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