National Refurbishment Manager

**Minimun requirements**
- N3 National Certificate (NQF Level 4) Diesel Mechanic / Trade Test / Red Seal
- Code 14
- Professional Driving Permit
- 5 years’ post-qualification experience working in a diesel workshop or in a Workshop Technician role
- 2 years’ supervisory experience

**Refurbishment Centres Operations Management**:

- Drafts and implements the annual refurbishment plan in close collaboration with the Divisional Operations Manager
- Develops refurbishment centre procedures / manuals in accordance with Afrirent’s policies and procedures in order to optimise the centres’ operations, increase profitability and ensure safe operations
- Collaborates with the Divisional Operations Manager: Auto to set revenue targets
- Identifies risks in the refurbishment process and develops risk mitigation strategies
- Manages, monitors and reports on the achievement of planned targets and objectives for each centre
- Ensures that efficient workflows are in place and that refurbishment projects are completed timeously
- Oversees the maintenance of an accurate and updated database of all vehicles in the fleet and manages the scheduling of refurbishment of identified trailers
- Manages, monitors and maintains optimum stock levels of parts, tools equipment and consumables
- Oversees inventory levels of refurbished products and raw materials
- Coordinates with the Procurement Department to ensure that adequate levels of components are always available to optimise the completion of refurbishments
- Implements inventory control measures to minimise losses and waste
- Oversees the outputs of the centres to optimise the refurbishment of trailers
- Deals with escalated matters, queries or complaints from clients and vendors
- Analyses and evaluates refurbishment requirements, costs and quotes and applies technical and commercial judgment to make appropriate decisions
- Escalates complex / unresolved repairs to the Divisional Operations Manager: Auto
- Monitors adherence to all service level agreements (SLA’s)
- Initiates any actions required to maintain / improve service levels

**Stakeholder Management**:

- Maintains effective stakeholder and business relationships through appropriate relationship building, networking and reporting activities to promote retention and growth
- Manages relationships and communication channels with new and potential clients
- Monitors client satisfaction feedback and levels and makes recommendations for enhancements
- Communicates with clients on a continuous basis in order to raise issues identified, deal with
- logístical matters and compliance with SLA’s
- Resolves queries to ensure speedy resolutions and enhance overall client satisfaction
- Ensures that all audits conducted by the client and Afrirent are passed and adhered to

**International Organisation for Standardisation (ISO) Audit Compliance**:
Achieves an average of 80% compliance on both internal and external International Organisation for Standardisation (ISO) audits conducted

**Budget Management**:

- Develops the annual Departmental and refurbishment budget
- Monitors expenditure in line with the approved budget on an on-going basis
- Ensures strict adherence to the approved budget

**People Management**:

- Fosters a suitable and supportive environment conducive to employee development and the achievement of objectives
- Implements employee development and training
- Ensures that all employees receive the appropriate manufacturer training
- Supervises the performance of the team and refers performance and disciplinary matters to the Divisional Operations Manager: Auto and Human Resources
- Counsels the team to address discipline and workplace conflict in accordance with approved policies and procedures

**Job Types**: Full-time, Permanent

Pay: R12 345,00 - R678 910,00 per month

Work Location: In person

Application Deadline: 2025/07/25