Lodge Manager

The Lodge Manager is responsible for managing the assigned departments to produce a consistent, high quality guest experience, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
- **LODGE MANAGEMENT**
- To assume full responsibility for the overall property operations in the absence of the General Manager.
- To maintain and ensure the good will of the company brand at property level.
- To be a key ambassador of the company and its brands including hosting Site Inspections, communicating with the market, and hosting Journalists.
- To ensure the developed set of the company and property standards are upheld and maintained.
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
- **DEVELOPMENT AND STAFF MANAGEMENT**
- To implement training and facilitate the use of MFC appointed internal and external trainers.
- To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
- To take part in regular Operations forums with the intention of aligning the management teams and ensuring optimized teamwork and collaboration.
- **FIRE, HYGIENE, HEALTH & SAFETY**
- Ensure that work practices are efficient, clean, and hygienic.
- Ensure adherence to the Hygiene and HACCP Standard Operating Procedures.
- To ensure that all employees have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.
- **SUSTAINABILITY**
- Live and work in a sustainable way that protects the environment and cares for our communities.
- Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
- Follow approved company and property sustainability practices as outlined in the company Sustainability group standards and other related documents.
- Ensure that employees in the assigned department adhere to the standards and spirit of the company Sustainability programme.
- **FINANCIAL**
- To set annual operating targets, which will form part of the property’s annual business plan.
- Direct your services to maintain budget or decrease cost while still delivering service to standard.
- To ensure that the department operational budgets are strictly adhered to
- **HUMAN RESOURCES**
- Maintain discipline in the departments according to company standards, address deviations according to disciplinary company standards.
- To follow, monitor, manage, train, review and implement performance standards to establish and maintain a streamlined and efficient operation.
- To ensure that effective training programs for the staff are being conducted on a regular basis as outlined in the departmental training plan.
- To drive counselling and succession planning for the department.
- Have a full working knowledge of the local legislation and labor law.
- **LEADERSHIP**
- To manage the assigned departments to produce a consistent, high-quality product, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
- To have full working knowledge and capability to perform and manage all duties and tasks in the assigned places of work to the standards of performance set.
- Review and change standards on a regular basis reflecting change in trends, guest expectations and operating philosophies.
- Perform other tasks and assist in other departments whenever reasonable and deemed necessary by Management.
- To demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
- To respond to changes in your job function as dictated by the industry, or the property.
- To maintain and promote good working relationships with own colleagues and all other departments and properties.
- Drive and ensure the performance management process is being followed according to the company standards.
- To ensure that deadlines on all projects are met.
- **REQUIREMENTS - QUALIFICATIONS AND SKILLS**
- Grade 12, Diploma in Hospitality Management, and a valid code 10 driver’s license.
- Sound experience in Hospitality-Private Game Lodge environment, and at least 5 years minimum experience in a Lodge Management position.
- Sound Knowledge of MS Office Suite (Administration and Financial Competence)
- Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and Beverages (HK & FB).
- Strong leadership and management skills with excellent Communicati