Customer Service Agent

2 days ago

Durban, South Africa The HR Company Full time

**Duties and Responsibilities**:

- Assistant to Team Leader, External Export Sales in all matters to export duties.
- Supporting Key Account Managers with sales enquires, freight & production lead ETC.
- Remain up-to date on all export procedures & regulations ETC.
- Provide product specific based on enquires if required.
- Prepare quotations based on recommendations &/0r enquires from Distributors & COD customers.
- Capture new orders on JDE.
- Co-ordinate with the production & warehouse teams to ensure orders are on track & packing and dispatch details are correct.
- Co-ordinate pre-shipment inspections for specific countries where applicable.
- Arrange container bookings and packing lists for sea freight orders.
- Arrange collection of airfreight orders.
- Produce commercial export documents, including SADC & Certificates of origin as required.
- Ensure that payments are made in advance for COD customer before processing new orders.
- Provide Bill of Landing (ETC) to distributors/customers.
- Handle stock returns according to the company policy and arrange credit notes when approved.
- Handle all freight invoices and other miscellaneous invoices related to shipment & forward to the accounts department for payment.
- Open customer files, specific to each order and ensure that all proof of export documents (ETC) is received before closing file for submission to SARS if required.

**Adhoc Projects**
- Upon request

**Qualifications and Experience**:

- Matric/Grade 12
- Basic bookkeeping/Debtors controls
- An IEX Certificate will be an advantage
- 3-5 years experience
- Background in manufacturing/logistics/warehousing is an advantage
**Skills & Competencies**:

- Ability to work under pressure
- Ability to be analytical
- Pay strong attention to detail
- Adaptability
- Effective communication
- People skills
- Self-motivated
- Team work
- Full proficiency in MS Office
- Excellent organizational and interpersonal skills
- Experience on JD Edwards will be an advantage

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