Senior Safari Reservations Incentive Specialist

5 days ago

Gauteng, South Africa Natebo Consulting Full time

**Responsibilities**
- Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
- Continuous communication and excellent service delivery to agents at all times.
- Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips with agents (if and when required).
- Quote accurately and timeously.
- Working on all group requests, including MICE, multigenerational family groups, buy in groups and high net worth requests.
- Compiling creative, detailed, well written and eye catching proposals to promote sales
- Product knowledge of what works for groups and being able to offer the unique offering in each destination.
- Maintaining excellent relationships with clients and suppliers at all time.
- Onsite program management for incentive and specialist groups including regional travel and onsite operation skills.
- Detailed and accurate booking reconciliation to be completed in conjunction with the Operations Team.
- Detail administration of group onsite running.
- Team player and able to fit in with onsite management, either as the lead or a backup

Qualifications:

- Matric certificate - with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.

**Experience**:

- 4-5 years’ experience at a Senior level.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Working knowledge of TourPlan and WISH or similar booking/operating system.
- General product knowledge on Southern & East Africa.
- Onsite operational experience with incentive and specialist groups in Southern and East Africa.
- Logistical and group management experience.
- Personal and work travel experience in Southern and East Africa.
- Problem solver and good with guest face to face interaction onsite.
- Excellent attention to detail.

**Skills**:

- Excellent communication skills both written and oral, in English.
- Foreign language skills advantageous

Personal Abilities:

- Ability to work under pressure without compromising accuracy.
- Ability to pace oneself and prioritise demands.
- Team worker and ability to interface with various departments.
- Good follow up skills.
- Consistent approach to quality of output, service and result orientated.
- Good administrator and professional in all dealings.
- Dedicated to customer satisfaction and wanting to “go the extra mile”.
- Self-starter with high energy levels.

**Salary**: R20,000.00 - R35,000.00 per month

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