Netsuite Support Consultant

This role can be based in either Gqeberha at our Walmer Offices or in Cape Town at our Richmond Park Offices.

**Responsibilities**:

- Provide technical support and advice to internal users on the Netsuite system, including configuration, customization, and troubleshooting.
- Identify and diagnose technical issues related to the Netsuite system, and provide solutions to resolve them.
- Communicate with internal users to understand their requirements and provide guidance on how to best utilize the Netsuite system to meet their needs.
- Work with the IT team to implement new features and modules within Netsuite, ensuring that they are integrated with other internal systems as required.
- Collaborate with internal users to develop and maintain documentation on system processes and configurations, and keep up-to-date with new features and updates to the Netsuite system.
- Provide training to internal users on how to use the Netsuite system effectively, including creating training materials and conducting training sessions.
- Work with external Netsuite support providers to escalate and resolve issues when necessary.

**Role Requirements**:

- Bachelor's degree in Computer Science, Information Systems, or related field.
- 2+ years of experience in Netsuite implementation, support, and administration.
- Strong technical skills in Netsuite, including knowledge of SuiteScript, SuiteFlow, SuiteTalk, SuiteBuilder, and other Netsuite tools and technologies.
- Experience with Netsuite ERP, CRM, and/or eCommerce.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to work with users at all levels of the organization.
- Ability to work independently and manage multiple tasks simultaneously.
- Netsuite certifications preferred.
- Commercial awareness, understanding market trends, company business, competitor markets
- Facilitation Skills and experience

**Personal Competencies**:

- Collaborate on improving systems.
- Help resolve issues in other areas where skills can be shared for common good.
- Investigate and document potential issues.
- Meet regularly to discuss technical and project issues.
- Communication - The ability to express yourself clearly and effectively within the company.
- Serviced focus - Respond to customers' needs by doing it right the first time.
- Disciplined Approach
- Excellent time management, organizational, and follow-through skills. Punctual, Strong Attendance Record, getting back to customers, suppliers and internal staff and returning calls.
- Efficiency - Meet and exceed all that is required of you in your job.
- Attention to detail while maintaining the ability to see the implications for the bigger picture
- Excellent written and verbal communication skills
- A creative outlook with a problem-solving attitude

**About Rubicon Group**:
Rubicon Group is a young, dynamic, and high-growth company operating in exciting markets. We are looking for smart, hard-working people with integrity to join us. One of our goals is to continually improve our business, and to that end, we are seeking people who enjoy a challenge, are keen to learn, take ownership, think critically, and provide new solutions on where we can improve. We offer a great work environment, market-related remuneration packages, and an opportunity to develop personally and within a team.

Rubicon Group is dedicated to advancing transformative technologies in emerging markets.

Our focus areas are sustainable technology, encompassing renewable energy and storage, e-mobility, intelligent lighting, and building management as well as industrial technology, comprising advanced factory automation, connectivity, and robotics.