Team Leader

1 day ago

Cape Town, South Africa RMV Solutions Pty Ltd Full time

Team Leader in the Senior Sales Advisor Department - Cape Town CBD
Reporting to: Head of Sales

Our Client, a leading debt review company in South Africa, is dedicated to helping thousands of South Africans achieve financial freedom with the best team on board. They prioritise fairness, diversity, and equal growth opportunities for all employees.

**Responsibilities**:

- Manage sales agents performance monthly, ensuring timely completion of probation contracts and KPIs.
- Provide daily/weekly/monthly training, coaching, and development for all employees.
- Efficiently manage hardware, security, and reporting internally and externally.
- Maintain effective communication channels between staff and management.
- Oversee HR-related functions to manage the team effectively.
- Monitor and ensure quality control compliance with company tools.
- Prepare statistics for daily/weekly/monthly meetings with managers.
- Identify problem areas and provide solutions aligned with business processes.
- Manage all internal and external communications.
- Handle general admin responsibilities on an individual level.
- Meet all deadlines promptly.
- Demonstrate creativity in planning theme days and fostering agent relationships.
- Follow up on payments and document submissions promptly.
- Ensure compliance with internal and external processes and regulations.

Competencies:

- Experience**:Minimum 2 years as a Senior Advisor Team Leader**.
- Strong communication, interpersonal, analytical, administrative, and reporting skills.
- Proficiency in Excel, writing, credit bureau reports, sales, and customer service.
- Ability to work independently and collaboratively.
- Proficient in CRM software and telephony systems.
- ** Understanding of industry regulations and best practices in credit repair**.
- Any relevant certification or training in credit repair is advantageous.

Qualifications:

- High school diploma or equivalent.

Understanding of industry regulations and best practices in credit repair.

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