Team Leader

7 days ago


Cape Town, South Africa National Debt Advisors Full time

**National Debt Advisor is looking for a Team Leader to join their team**

**Responsibilities**:

- Managing a team of sales Lead generators
- Driving team targets in accordance with the department's KPI requirements
- Evaluating data and using the information to boost productivity and ensure steady staff development.
- Managing the collection book at optimal capacity
- Providing encouragement, training, coaching and performance improvement plans to agents where necessary
- Ensuring adherence to compliance requirements through call listening and performance evaluation
- Liaising with other departments to ensure departmental synergy and ultimate company success.
- Ensuring relevant HR documentation is submitted electronically as well as manually.
- Maintaining Quality and compliance

**Qualification**:

- Matric (essential)
- Related Diploma or degree (advantageous)
- Clear ITC and criminal record (essential)
- Min. 2 years’ Debt Collection experience (advantageous)
- Min. 2 years’ Debt Review experience (advantageous)
- Min. 2 years’ Sales Team Leader experience (essential)
- POPI knowledge (advantageous)
- Dialler systems and CRM

**Competencies**:

- Ability to work accurately whilst under pressure.
- Ability to understand and communicate complex data and results.
- Ability to build and maintain relationships.
- Strong problem solving, decision-making, and conceptual thinking skills
- Ability to persuade and influence.
- Proficient in debt collection systems and technologies
- Excellent verbal and written communication skills
- Strong Customer Service skills

**Education**:

- High School (matric) (required)

**Experience**:

- Debt Collection: 2 years (required)
- Debt Review: 2 years (required)
- Sales Team Leader: 2 years (required)


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